Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Join Gainwell Technologies and be part of a team that helps support essential financial operations with accuracy, professionalism, and care. As a Collections Specialist, you will play an important role in resolving outstanding account balances, documenting account activity, and delivering a positive customer experience while following established compliance standards. This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working in a structured, team-focused environment.

Your role in our mission

• Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
• Document customer interactions, payment arrangements, and account updates accurately in client systems.
• Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
• Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
• Provide professional, respectful service while balancing quality, productivity, and compliance expectations.

What we're looking for

• Background in collections, customer service, account support, billing, credit, or related business operations is a plus, but not required
• Familiarity with payment resolution, account follow-up, or compliance standards such as FDCPA is a plus, but not required
• Experience supporting customers by phone, including inbound and outbound calls, in a structured work environment
• Strong communication and interpersonal skills with the ability to handle challenging conversations professionally and respectfully
• Basic proficiency with Microsoft Office and the ability to learn internal systems and processes quickly

What you should expect in this role

• 100% onsite role located at 313 Blettner Blvd., Madison, WI 53784.
• Full-time schedule, Monday through Friday, during standard Central Time business hours.
• A collaborative work environment focused on quality, compliance, and continuous improvement.
• Ongoing training and development to support your success and long-term growth.
• A comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and company-observed holidays.
  
  This posting is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.