Operations Coordinator Level 1

We’re a Managed Service Provider (MSP) seeking an entry-level Operations Coordinator to work closely with our CTO and CEO to keep client-facing operations moving smoothly.

This is a hands-on contributor role with real ownership in procurement and quoting, proactive monitoring of Microsoft Teams and email for incidents, and project coordination support (and over time, leadership of smaller projects).

Strong organization, accurate execution, and disciplined follow-through are essential; along with professional communication with clients and vendors.

We can teach the MSP/technical pieces — we’re looking for someone who brings organization, accuracy, and strong follow-through.


Benefits:

• Competitive salary with bonus opportunities
• Health, Dental, Vision Insurance offerings
• Paid time off and holidays
• Ongoing education and learning and reimbursement program
• 401K with matching after 1 year

What You’ll Do

Procurement & Quoting (Primary Ownership)

·       Coordinate quoting and procurement end-to-end: request pricing, assemble quotes, confirm availability/lead times, place orders, track shipments, and resolve vendor/order issues.·       Communicate with clients and vendors regarding lead times, substitutions/backorders, and delivery coordination.·       Maintain accurate records (tickets, quotes, POs, order status updates, delivery confirmations, warranty/asset details as applicable).
Client Communication, Incident Escalation (Primary Ownership)

·       Monitor Teams, ticket queues, and email for urgent items, client-impacting issues, and VIP requests.·       Acknowledge requests professionally, gather missing details, and route to the right internal owner(s).·       Escalate with clear context, priority, and next steps—and follow through until the item is truly owned/resolved (close-the-loop coordination).·       Work with leadership team on client communications such as newsletters and real time alerts.

Project Coordination (Growth Focus)

·       Support project execution: assist with scheduling, task tracking, meeting notes, status updates, documentation, and internal communications.·       Provide client-facing updates (status, next steps, blockers, timing changes) with guidance from the project lead as needed.·       Over time, lead smaller internal or client initiatives independently (process improvements, internal rollouts, onboarding steps).

We are a great fit for you if you:

• Are results-oriented, self-motivated, energetic, professional, and reliable.  
• Have strong organization and time management; are comfortable tracking multiple priorities and deadlines.
• Bring xcellent written communication: clear summaries, crisp handoffs, consistent follow-up.
• Are comfortable communicating with clients and vendors professionally (email/Teams/phone as needed).
• Possess strong attention to detail and accuracy (especially for quoting and ordering).
• Have good judgment and discretion; are able to handle sensitive information appropriately.
• Remain calm under pressure in a fast-paced environment; able to re-prioritize quickly.  
  
  

It would great if you have (but not required):

• Excel proficiency (filters/sorting, basic formulas; pivot tables a plus).
• Technical exposure/education (A+/Network+, helpdesk experience, IT fundamentals). 
• Familiarity with MSP tools/concepts (ticketing/PSA/RMM) 
   

Growth Path:
This role can grow into Project Manager, or Service Delivery / Operations Leadership, based on strengths and interests. Growth is driven by mastery of tools and workflows, consistently strong performance, and taking on broader responsibilities such as leading larger projects or initiatives. Ultimately, you will help forge your path.

Salary:  

$42,000 to $49,000 DOE

A bit about us:

We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. In 2020, Teamlogic IT won the MSP of the year Award. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.

TeamLogic IT offers competitive wages, 401K with matching, health insurance, fitness center access, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.