Intake Coordinator
Charm City Therapy
Intake Coordinator
Charm City Therapy
Posted 3 months ago
Full Time
, Maryland
In Person
Smart Summary
Responsibilities
The Intake Coordinator serves as the primary contact for new clients, managing the onboarding process and insurance authorizations. Additionally, the role handles staff credentialing and creates company branding and marketing materials.
Qualifications
You have strong organizational skills with high attention to detail and excellent communication abilities. You are capable of managing multiple priorities and meeting deadlines. Experience in healthcare or ABA services and familiarity with insurance authorization processes are preferred, along with creative skills in graphic design or branding.
Must Have Skills for ATS
graphic design
branding
insurance authorization
Job Description
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
This is a full-time, Monday–Friday, 9:00 AM – 5:00 PM position with a comprehensive benefits package.
Key Responsibilities:
- Serve as the primary point of contact for all new client inquiries, providing a welcoming and supportive experience
- Guide families through the intake process, including onboarding and initial authorization periods
- Coordinate and manage onboarding and credentialing for all staff, including Behavior Technicians (BTs), Registered Behavior Technicians (RBTs), Board Certified Behavior Analysts (BCBAs), and administrative team members
- Track and manage client authorizations to ensure there are no lapses in coverage or services
- Monitor assessment timelines and ensure BCBAs remain on track with required evaluations
- Provide ongoing administrative and operational support to BCBAs and staff
- Design company flyers, marketing materials, and internal graphics
- Maintain and ensure consistency in company branding across all materials and platforms
- Manage and coordinate company swag and branded materials
- Maintain accurate and up-to-date records across systems
- Strong organizational skills with high attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and meet deadlines
- Creative skills with experience in graphic design or branding preferred
- Experience in healthcare, ABA services, or a related field preferred
- Familiarity with insurance authorization processes is a plus
- Full-time schedule: Monday–Friday, 9:00 AM – 5:00 PM
- Comprehensive benefits package
- Paid time off
- Supportive, team-oriented work environment
- Opportunities for growth and advancement
Charm City Therapy
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