Member Services Representative
C
Crunch Fitness Fuchs Group
C
Member Services Representative
Crunch Fitness Fuchs Group
Posted 3 months ago
Full Time
Scranton, Pennsylvania
In Person
Smart Summary
Responsibilities
The representative is responsible for greeting members, managing check-ins, and maintaining a welcoming club atmosphere. They also focus on driving revenue by conducting tours, activating new memberships, and meeting monthly sales projections.
Qualifications
You have previous sales and customer service experience, along with excellent verbal and written communication skills. A personal passion for health and fitness is also important for this role.
Must Have Skills for ATS
Sales
Customer service
Communication skills
Job Description
- Dental insurance
- Free uniforms
- Health insurance
- Vision insurance
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Gives tours and trial memberships to prospective members.
- Activate new memberships.
- Upgrade existing members into memberships of greater value.
- Engage in opportunities that positively impact the member experience.
- Adhere to all operational excellence standards related to providing a great member experience.
- Consistently look for opportunities to gain new members.
- Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of our services.
- Reach and surpass monthly sales projections.
- Attend sales and training meetings as necessary.
- Previous sales and customer service experience a must.
- Fitness club experience preferred
- Excellent verbal and written communication skills
- Enthusiastic, energetic, personable and friendly disposition
- Personal passion for health and fitness
- Enjoy working within a team
C
Crunch Fitness Fuchs Group
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