Customer Experience Holiday Advisor
H
Hopesglobalgetaways
H
Customer Experience Holiday Advisor
Hopesglobalgetaways
Posted 3 months ago
Full Time
Davenport, Iowa
Fully Remote
Smart Summary
Responsibilities
Coordinate travel arrangements and vacation preferences for clients using approved supplier platforms. Provide professional support via email and phone to manage itineraries and booking confirmations.
Qualifications
You have a passion for assisting clients and ensuring their travel plans are seamlessly organized from beginning to end. You are comfortable coordinating travel arrangements, managing client communications, and maintaining organized records, with ongoing guidance and training provided.
Must Have Skills for ATS
travel planning systems
supplier platforms
digital communication tools
phone
Job Description
Position Summary
We're currently adding new members to our expanding remote team and are looking for service-oriented individuals to join us as Customer Experience Holiday Advisors. In this role, you'll help clients prepare for memorable vacations by assisting with trip coordination, answering questions, and helping ensure travel plans stay organized from beginning to end.
This opportunity is ideal for individuals who enjoy assisting others, staying detail-focused, and working independently in a flexible virtual environment. Whether you're transitioning from a customer service background or exploring a new career path, training and ongoing guidance are provided to support your success.
Responsibilities
- Work directly with clients to review vacation preferences, travel dates, and planning needs
- Assist with coordinating travel arrangements including hotels, cruises, transportation, excursions, and resort stays
- Compare available travel options through approved supplier and reservation platforms
- Keep clients updated on booking progress, confirmations, and scheduling details
- Provide professional support through email, phone, and digital communication channels
- Help manage itinerary changes, special requests, and follow-up coordination
- Maintain accurate client information and organized planning records
- Participate in remote onboarding sessions, team trainings, and skill development workshops
What You'll Receive
- Remote work flexibility with adjustable scheduling options
- Step-by-step onboarding and training support
- Ongoing mentorship and learning opportunities
- Access to travel planning systems and supplier resources
- Eligibility for travel-related incentives and discount programs
- Supportive team culture with advancement opportunities
Preferred Qualifications
- Strong communication and interpersonal skills
- Ability to stay organized while handling multiple tasks
- Comfortable working independently in a remote setting
- Familiarity with online systems, email, and digital communication tools
- Self-motivated with a positive and professional attitude
- Experience in hospitality, client support, scheduling, retail, or administration is helpful but not required
Requirements
- Must be at least 18 years old
- Must be authorized to work within the US, UK, Mexico, Australia, Spain, or other qualifying regions
H
Hopesglobalgetaways
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria