Member Services Representative
C
Crunch Fitness Fuchs Group
C
Member Services Representative
Crunch Fitness Fuchs Group
Posted 3 months ago
Full Time
Scranton, Pennsylvania
In Person
Smart Summary
Responsibilities
The representative is responsible for greeting members, managing check-ins, and maintaining a welcoming club atmosphere. They also handle membership sales, conduct tours for prospective members, and strive to surpass monthly sales projections.
Qualifications
You have previous sales and customer service experience and a personal passion for health and fitness. You are enthusiastic, energetic, personable, and friendly with excellent verbal and written communication skills. Experience in a fitness club environment is preferred.
Must Have Skills for ATS
Sales
Customer Service
Club Software
Job Description
- Dental insurance
- Free uniforms
- Health insurance
- Vision insurance
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Gives tours and trial memberships to prospective members.
- Activate new memberships.
- Upgrade existing members into memberships of greater value.
- Engage in opportunities that positively impact the member experience.
- Adhere to all operational excellence standards related to providing a great member experience.
- Consistently look for opportunities to gain new members.
- Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of our services.
- Reach and surpass monthly sales projections.
- Attend sales and training meetings as necessary.
- Previous sales and customer service experience a must.
- Fitness club experience preferred
- Excellent verbal and written communication skills
- Enthusiastic, energetic, personable and friendly disposition
- Personal passion for health and fitness
- Enjoy working within a team
C
Crunch Fitness Fuchs Group
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