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Evening Customer Service Greeter - DFW Airport

Enterprise Holdings

Posted 3 months ago

Full Time

Grapevine, Texas

In Person

Smart Summary

Responsibilities

The Greeter is responsible for welcoming club members and providing efficient service during the Emerald Aisle rental process. Key duties include directing customers, managing vehicle supply, and ensuring a clean and friendly environment.

Qualifications

You have a valid driver's license with a clean driving record and are at least 18 years old. You are responsible, customer-focused, and able to work evenings and weekends, including holidays.

Must Have Skills for ATS

customer service

driving license

Job Description

Overview

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Greeter at the Dallas Fort Worth Airport (DFW).  This position offers a starting pay $17.50 / hour and is located onsite at the DFW Airport at 2424 E 38th St, Dallas TX 75261.

We offer:

  • $17.50/hour 
  • Consistent full time 40 hour per week schedule
  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
  • No Airport Clearance Required

Schedule:

  • Sunday 4:00pm-12:00am 
  • Monday 4:00pm-12:00am 
  • Tuesday 4:00am-12:00am 
  • Wednesday 4:00pm-12:00am 
  • Thursday 4:00pm-12:00am 
  • Friday OFF
  • Saturday OFF

OR 

  • Tuesday 5:00pm-1:00am
  • Wednesday 5:00pm-1:00am
  • Thursday 5:00pm-1:00am
  • Friday  5:00pm-1:00am
  • Saturday 5:00pm-1:00am
  • Sunday OFF 
  • Monday OFF

The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
  • Welcome members to the facility when they exit the bus or arrive on the lot
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
  • Assist members with questions and concerns to minimize counter visits
  • Communicate customer service issues to management
  • Ensure that hangtag information is completed correctly
  • Maintain clean low mileage fleet mix requirements
  • Maintain Emerald Aisle for cleanliness
  • Thank member for their business
  • Provide upgraded vehicles on request
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be available to work one the following schedules as part of an operational shift bid including weekends, nights and holidays: Sunday-Thursday 4:00pm-12:00am or Tuesday-Saturday 5:00pm-1:00am

Enterprise Holdings

At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey. Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself. Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences. That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
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