Customer Service- Medical Billing Department
Bayview Physicians Group

Job Type
Full-time

Full Job Description
Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full-time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate.

Duties & Responsibilities:

Answer multi-line phones
Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills
Take payments over the phone
Update patient information and data entry
Review patient balance due accounts
Navigate in the Electronic Health Record
Resolve patient concerns or disputes regarding their bill
Work Accounts Receivable

Qualifications:

General customer service experience
Ability to communicate effectively orally and in writing.
Excellent telephone skills.
Must demonstrate the ability to work as a team.
Must demonstrate a positive attitude, and helpful demeanor.
General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.
General medical office experience a plus

Education and/or Experience:

Minimum of 1-year previous customer service experience
Call center experience a plus
Previous medical front desk experience a plus
Organization is willing to train the right candidate

Bayview Physicians Group is a premier, multi-specialty, independent physicians group, serving neighborhoods in the Hampton Roads area, including Chesapeake, Norfolk, Suffolk, and Virginia Beach. Bayview offers quality medical services with over 300 providers in 75 outpatient care sites, 6 Urgent Care Centers and 5 hospitals. We are proud to offer convenient locations for regular doctor appointments, after hours Urgent Care services and, when needed, inpatient hospitalist services. Over the past 30+ years, our group has expanded to provide expert treatment in Family Medicine, Internal Medicine, Urgent Care and specialties including Cardiology, Dermatology, Ear, Nose & Throat, Endocrinology, General Surgery, Hospital Care, Gastroenterology, OB/GYN, Occupational Medicine, Podiatry, Pulmonary & Critical Care, Rheumatology, and Sleep Medicine. Our team is comprised of many of the finest physicians and medical staff in the area. Bayview has also assembled a top-notch team of physicians dedicated to caring for hospitalized patients. Hospitalists bridge the gap between inpatient and outpatient care and provide consistent and attentive care when the need for hospitalization arises. Our team of hospital physicians provides in-patient services at Chesapeake Regional Medical Center, Sentara Leigh Hospital, Sentara Obici Hospital, Sentara Princess Anne Hospital, and Sentara Virginia Beach General Hospital. In order to help our patients navigate a myriad of healthcare options, Bayview offers the convenience of electronic medical records and our offices are equipped with state of the art technology. We offer lab services at all locations and x-ray services at select locations, including all of our Urgent Care centers. Please explore our website to find an office convenient to your home or work.

Customer Service-Medical Billing Department

Customer Service-Medical Billing Department

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