Renewal Coordinator Specialist - Jacksonville

Turner Pest Control

Posted 3 months ago

Full Time

Jacksonville, Florida

In Person

Smart Summary

Responsibilities

The role involves making 50-80 outbound calls daily to schedule annual termite renewal appointments and manage multiple territory calendars. The specialist is responsible for maintaining customer retention, inputting data into industry systems, and resolving customer inquiries.

Qualifications

You have a minimum of one year of call center experience and strong verbal and written communication skills. You are proficient with Microsoft Office applications and possess the ability to multitask, manage time effectively, prioritize tasks, and maintain a customer-focused approach in a fast-paced environment.

Must Have Skills for ATS

Microsoft Office

Word

Excel

PowerPoint

Outlook

call center

Job Description

Turner Pest Control is looking to add a goal oriented individual, who is organized, disciplined, hardworking, and eager to join a great culture, a great company, and start a new career. This position requires an individual with successful verbal skills that can multi-task and retain customers for their annual termite renewal. Requires effective appointment scheduling and navigating multiple calendars. Providing excellent customer service with a friendly and positive attitude is a must!

Turner Pest Control is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build a great career and a great future. At Turner Pest Control, you'll have access to these great benefits!

Health and Well-being:

  • Blue Cross Blue Shield medical PPO options
  • Delta Dental and Vision
  • Prescription drug program
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Health Savings Plans (HSA) available with qualified plans

Financial Security:

  • Competitive hourly compensation
  • 401(k) Savings Plan
  • Life insurance and short-term disability 100% company paid (with options to buy up)
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

  • Enjoy stable, year-round employment with opportunities for growth
  • Paid training
  • Paid time off and eight paid holidays
  • Opportunities for advancement

What You'll Do...The successful candidate will demonstrate strong verbal communication skills and the ability to manage a high volume of calls, emails, and voicemails efficiently. This role involves making 50–80 outbound calls per day to schedule renewal appointments while accurately inputting data into an industry-specific system. The candidate will be responsible for coordinating and managing multiple schedules across various territories, addressing customer inquiries, and resolving issues with a problem-solving mindset. Additionally, they will be expected to consistently achieve established goals for scheduling close rates.

Who You Are...What does it take to be a successful Customer Service Representative at Turner Pest Control? For starters, you'll have an inner drive to make the sale and make the customer happy! You'll also have...

  • ​​One year call center experience (minimum)
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
  • High School Diploma or equivalent

Who We Are... Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep our customer's property pest-free year-round.

EOE/M/F/Vet/Disabled

Turner Pest Control is a Drug-Free Workplace

Turner Pest Control

Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep your property pest-free year-round. Choose Turner Pest Control, where care meets expertise.
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