Responsibilities:

• Receive, inspect, record, and distribute incoming IT equipment and materials from multiple shipping carriers
• Pack, prepare, prioritize, and process outbound IT equipment shipments to ensure on-time delivery
• Audit shipment and receiving documentation against physical inventory and report discrepancies
• Manage inventory control activities, including warehousing, material handling, stock audits, and inventory tracking
• Utilize ServiceNow ticketing system to fulfill fulfillment and hot swap requests
• Communicate with end users to confirm shipping details and gather additional information as needed
• Process and track RMAs, salvage equipment, and end-of-lease (EOL) returns
• Coordinate vendor returns and maintain accurate supporting documentation
• Perform warranty replacement processing for laptop bags, printers, docking stations, monitors, and headsets through vendor portals
• Track and monitor replacement products and update inventory counts accordingly
• Conduct monthly inventory site scans and stock audits to maintain inventory accuracy
• Order additional inventory and supplies to meet operational demand
• Test returned monitors, docking stations, MiFi devices, and peripheral cables to verify functionality before returning items to deployable inventory
• Operate material handling equipment such as pallet jacks, shrink wrap machines, and scanners safely and efficiently
• Communicate shipment, inventory, or fulfillment issues to vendors, management, and internal teams as needed

Minimum Qualifications

• High school diploma or equivalent required
• Experience working in warehouse, inventory, shipping/receiving, or IT asset management environments
• Basic computer proficiency, including Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Good written and verbal communication skills
• Ability to lift and move equipment up to 50 lbs
• Experience using scanners and material handling equipment such as pallet jacks and shrink wrapping machines

Preferred Qualifications

• Experience working in an IT fulfillment center or technology warehouse environment
• Familiarity with ServiceNow or similar ticket management systems
• Experience managing computer hardware inventory and asset tracking
• Knowledge of shipping and receiving processes with multiple courier services
• Experience handling RMAs, warranty claims, and vendor return processes
• Understanding of computer hardware and peripherals including monitors, docking stations, laptops, printers, and accessories
• Ability to prioritize multiple tasks and meet shipping deadlines in a fast-paced environment

More about DT Professional Services:

We’re looking for driven individuals to contribute to our talented & innovative team! At DT Professional Services, we offer insurance benefits that include medical, dental, and vision coverage, life insurance, long & short-term disability, 401(k) retirement plans (with employer match), tuition & certificate reimbursement, along with paid time off (vacation/sick/holidays). We are happy to to offer growth opportunities for you to grow in your career - your success is our success!

DT Professional Services is a HUBZone certified Small Business; highly experienced in building award-winning custom software solutions. Established in 2013, we bring over a decade of experience delivering technology services and solutions that specialize in web & custom application development, project & program management, mobile & cloud computing services.

Our Mission is to provide cutting-edge, customer-oriented technology solutions that maximize value, drive engagement, and empower your business. We do this by employing talented & driven individuals who share the same goals and excitement for the work we do. DT Professional Services believes in fostering collaboration, career growth and building lasting relationships with our employees.