This position provides customer assistance and service support for the Centralized Service Coordinator Program which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.

Key responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.

The standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with the possibility of overtime based on business needs.

Start Date: Monday - June 8, 2026

Compensation

Hiring wage: $17.00 per hour
Annual raises are based on individual and company performance
Advancement opportunities and hybrid work options may be available upon demonstrated proficiency.

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, the Pella Family of Brands includes a robust product offering sold and installed through multiple channels. We are a growing, privately owned company with 20 manufacturing locations and more than 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by organizations such as Newsweek, Forbes, Glassdoor and Fast Company. We’ve been honored for innovation, workplace culture and design excellence, including Fast Company’s Best Workplaces for Innovators and Yello’s Top 100 Internships. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. We empower you to do the work you’re most proud of, offering individualized development plans, cross-functional experiences and opportunities for career growth. With talent like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion? Follow us on: Instagram: www.instagram.com/pellawindows Facebook: www.facebook.com/pellawindowsanddoors Pinterest: www.pinterest.com/pellawindows TikTok: www.tiktok.com/@pellawindows YouTube: www.youtube.com/pellawindowsanddoors Threads: www.threads.net/@pellawindows For careers, visit: http://pellacareers.com For life inside Pella follow: Facebook: www.facebook.com/careersatpella Instagram: www.instagram.com/lifeatpella

Centralized Service Coordinator

Centralized Service Coordinator

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