Remote Client Success Manager

AIL

Posted 3 months ago

Full Time

Raleigh, North Carolina

Fully Remote

Smart Summary

Responsibilities

The role involves meeting with clients virtually via Zoom to guide them through available benefit programs. You will answer client questions, maintain digital records, and provide a professional client-first experience.

Qualifications

You have strong communication and organizational skills, with the ability to work independently and maintain a client-first approach. You are coachable, motivated to grow, and comfortable using virtual meeting platforms like Zoom.

Must Have Skills for ATS

Zoom

Job Description

AO Globe Life is expanding and hiring individuals who want a flexible, work-from-home role where they can build skills, work with people, and grow into leadership.

In this position, you’ll connect with individuals who have requested information about available benefits. You’ll guide conversations, support clients, and help create a smooth, professional experience.

No cold calling. No door knocking. No chasing uninterested leads.


What You’ll Be Doing

  • Meet with clients virtually using Zoom

  • Walk individuals and families through available programs

  • Answer questions and guide clients through next steps

  • Maintain simple digital records and follow-ups

  • Deliver a professional, client-first experience

  • Participate in training, mentorship, and development sessions

  • Support team collaboration and contribute to a positive work environment


Why People Apply

  • 100% remote — work from anywhere in the U.S.

  • Flexible scheduling

  • No experience required — full training provided

  • No cold calling or outbound prospecting

  • Clients have already requested to be contacted

  • Clear path into leadership and management roles

  • Supportive, team-focused environment


What You’ll Need

  • Must be authorized to work in the United States

  • Laptop or computer with camera + reliable internet

  • Strong communication and organizational skills

  • Comfortable working independently

  • Coachable and motivated to grow


About AO Globe Life

AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely with a focus on service, development, and long-term career growth.

AIL

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
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