POSITION SUMMARY:

Performs medical front office functions while providing excellent customer service.

ESSENTIAL RESPONSIBILITIES:

• Greet patients and other visitors when they arrive.
• Answers telephones, schedules and coordinates appointments, forwards messages to appropriate staff member.
• Provides pertinent information per doctor’s instructions or established clinic guidelines.
• Checks in patients for appointment to ensure timely patient flow.
• Verifies and updates patient information.
• Checks out patients after their appointment.
• Reviews and collects co-insurance, deductibles, self-pay and open balances.
• Reconciles charges and payments at close of day.
• Remains current on insurance and coding issues by attending provided workshops and programs as applicable.
• Sends, receives, and distributes documents.
• Makes calls for patient reminders and outreach items.
• Promotes patient engagement programs.
• Creates a list of office supplies that need to be ordered and gives them to the Supervisor.
• Consistently displays a positive attitude and a personal commitment to excellence.
• Attends all department meetings and clinic required meetings.
• Maintains strict confidentiality. 
• Regular and reliable attendance required.

Competencies:

• Patient Centered
• Time of Service Collections
• Accountable for Results
• Teamwork
• Effective Communication
• Quality Focus
• Professional Knowledge

Required Education and Experience:

• High school diploma or GED.

Preferred Education and Experience:

• One-year experience in a medical office setting preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.  Strong verbal and written communication skills required. The employee frequently is required to sit for long periods of time; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.  Repetitive motion of upper body required for extended use of computers and telephones.

Position Type/Expected Hours of Work:

This is a full-time position in an outpatient medical business office setting.   The estimated schedule is Monday through Friday between the hours of 7am to 7pm and rotating weekends for Pediatrics and Immediate Care Clinics. Based on business need, the ability to work a flexible schedule, including some overtime as approved in advance.

Travel:

This position may require travel to other White-Wilson locations.

Work Environment:

This position requires regular and reliable on-site attendance.  Environmentally controlled medical environment.  Fast paced environment with occasional high pressure or emergent situations.   

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.