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Customer Service Representative- Union St- Bangor, ME

B

Bar Harbor Bankshares

Posted 3 months ago

Full Time

Bangor, Maine

In Person

Smart Summary

Responsibilities

Act as the first point of contact for customers to process routine banking transactions and open accounts. Identify customer financial needs to recommend additional products and make referrals for loans, trusts, and investments.

Qualifications

You have experience in customer service and a working knowledge of Windows. You can assist customers by identifying their financial needs, recommending products, and processing transactions efficiently.

Must Have Skills for ATS

Windows

Job Description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions.  If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Customer Service Representative at our Union St, Bangor, Maine branch!

In a Customer Service Representative role, you can expect to:

  • Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities we serve.
  • Be an active participant in, and advocate for, community growth and prosperity.
  • Process transactions for customers in a prompt, efficient, courteous and professional manner.
  • Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening.  An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

EEO is the law: English & Spanish version• English - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
• Spanish - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

EEO is the Law Poster Supplement
 • https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency:
• https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

B

Bar Harbor Bankshares

Founded in 1887, Bar Harbor Bank & Trust is a true community bank offering a full-range of financial services for individuals, families, businesses, and non-profit organizations. We operate more than 60 locations across Maine, New Hampshire, and Vermont. We pride ourselves in recognizing, appreciating, and supporting unique people and culture in the places we call home. As a company, we value community service, both to raise funds for worthy causes and to foster a spirit of teamwork and a special sense of place in our communities. Our employees volunteer hundreds of hours as members of local non-profit boards, as coaches of youth teams, and as participants in community events. We are immensely proud of their accomplishments and salute them for all they do. Bar Harbor Bankshares (NYSE American: BHB) is the parent company of Bar Harbor Bank & Trust. Bar Harbor Bank & Trust also operates the wholly owned subsidiary of Bar Harbor Wealth Management, offering clients trust and wealth management services. Bar Harbor Financial Services (a branch of Osaic Institutions, Inc.) provides services as an independent third party broker. Our career opportunities can be found at www.barharbor.bank/careers. Our Mission Statement Bar Harbor Bankshares, an independent community banking organization, encourages and supports the personal and professional development of its employees, dedicates itself to consistent service of the highest level for all customers, and recognizes its responsibility to be an active participant in, and advocate for, community growth and prosperity. Member FDIC
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