Quality Assurance plays a crucial role in banking by ensuring proper documentation for accounts and loans. It conducts various complex verification tasks to support all products, ensuring compliance with bank policies and regulations, as well as the completeness of documents and account modifications. Quality Assurance is a vital part of the Bank’s Compliance Team.

               The Quality Assurance Loan Specialist I must have general banking knowledge and be detail orientated.  Knowledge of lending regulations, compliance and/or secondary market eligible loans is a plus but not required.

Responsibilities (Essential):

• Performs verification of changes and additions made to all loan accounts
• Review High Dollar and Two Signatures checks daily
• Consumer Loans Review
• Loan Modifications Review
• HELOC Review
• Rate Change Reviews
• Ensures document retention standards are met by indexing documentation to Synergy
• Works closely with branches and departments to resolve questions and/or issues

Provide back up to other Quality Assurance Specialists and records as needed Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust’s policies and procedures. 

Responsibilities (Marginal):

• Perform other duties as requested.

Required Education & Experience:

• Minimum of a high school degree or the equivalent
• General knowledge of Bank products and services
• Understanding of cross-departmental functions
• Self-motivated with a demonstrated aptitude and desire for customer service.
• Embraces Brand Behaviors and Guiding Principles
• Demonstrated ability to solve problems and acclimate quickly to changing priorities; multi-tasking

Physical Demands and Work Environment:

Physical Demands: General office environment. This role requires prolonged periods of sitting and looking at a computer screen; repetitive motion of wrists and fingers; talking and hearing; the ability to lift/move 50 pounds.

Work Environment: General office environment. 

Schedule Expectations:

Monday – Friday 8-5

Required Travel:       

Some travel may be required. Must be flexible to travel to other Bank locations as needed.

AAP/EEO Statement:

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.  These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.