Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
• Perform client check-in and check-out, including collecting patient information and processing payments
• Room patients and obtain accurate medical histories as needed
• Support doctors and technicians with patient care, treatments, and routine procedures
• Assist with vaccine appointments and basic patient handling
• Help with diagnostics, sample collection, and in-house laboratory work when needed
• Maintain accurate and timely medical records and client documentation
• Provide clear client education regarding treatments, estimates, and discharge instructions
• Assist with appointment scheduling, reminders, and managing daily workflow
• Support a variable caseload depending on seasonal and clinic needs

About You

• 1–2 years of experience in a veterinary or client service role (CSR or Veterinary Assistant experience required)
• Experience in a small animal practice preferred (exotics experience a plus)
• Strong client service and communication skills with a compassionate, professional approach
• Comfortable multitasking in a fast-paced environment with shifting priorities
• Self-starter with a “go-getter” attitude and willingness to jump in wherever needed

Compensation & Benefits

• Salary range: $23-$27 per hour
• Supportive, close-knit culture with opportunities for learning and growth

Why Join Groveway?

• Culture & Values: A true work family built on values, respect, and dedication to the community we serve.
• Work Environment: Friendly, supportive, and committed to delivering high-quality medicine while maintaining work-life balance.
• Client Base: A loyal, community-driven clientele with growing demand for exotic pet care.
• Team: Local staff with a shared passion for exotics—especially reptiles!

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.