Position Summary

The WIC Worker performs all front desk activities, greeting and welcoming participants to WIC, ensuring completion of necessary paperwork, and evaluating participants on WIC eligibility while following all confidentiality and quality management policies.

This position may require relocation/reassignment to any of our clinics based on business needs. Flexibility and willingness to relocate are required.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: 

• • Competitive compensation, with annual merit increases 
  • Company sponsored PPO medical plan and buy-up option, vision, and dental plans
  • 403(b) retirement plan with employer match
  • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday 
  • Company paid life/AD&D and long-term disability policies 

Essential Duties and Responsibilities

• Ensure that participant fills out appropriate forms and checks for completion
• Accurately Verifies participant’s eligibility documents to include current identification such as driver’s license, Medicaid letter, income verifications and other pertinent documentation
• Verifies participant meets WIC eligibility requirements
• Obtains HIPAA signature, if needed
• Checks with participant to ensure they understand WIC processes including use of EBT card and recertification/nutrition contact requirements
• Follows appropriate participant walk-in process
• Inputs data into computer and generates written records, coordinates paper flow issues with the clinic team
• Schedules/reschedules appointments for participants
• Files registration documents in WIC record according to policy and procedures
• Communicates appropriate policy and procedure which includes clinic policy
• Works with clinic team to ensure all WIC forms required are completed before participant’s departure
• Checks for completeness and accuracy of any eligibility forms submitted
• Assist participants with EBT process and scheduling of future appointments
• Ability to issue food benefits based on CPA’s/RD’s prescription and explains how to redeem food benefits to participant
• Refers participants to public services as needed
• Creates new records
• Does follow-up/call backs to participants per WIC Site Manager directions
• Promotes breastfeeding in a positive manner to WIC participants and community partners; refers participants to CLC, RD or CPA when needed
• Provides general filing and faxing to support paperwork flow
• Ensure proper policy and procedures are followed with office duties
• Attends and completes required State WIC training.
• Ensures time and efforts and time sheets are accurate, inputted in database, and/or submitted on time
• Attends and actively participates in staff meetings
• Complete the 3 WIC Entry Training Modules within 2 months of hire. Nevada Health Centers
• Performs other work-related duties as assigned by supervisor

Required Qualifications

• High school diploma or general education degree (GED)
• Bilingual fluent in English and Spanish 

Preferred Qualifications

• Skill in operating computer databases
• Ability to read, write, and calculate mathematical figures
• Knowledge of general office practices and procedures
• Monitors and maintains a positive waiting room environment.
• Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
• Knowledge of services NVHC clinic sites offer.
• Ability to exercise good judgment in appraising situations and making decisions
• Ability to maintain a Driver’s License, and to perform transportation or courier duties as needed.
• Ability to travel distances for multiple days; when applicable
• Ability to communicate in a courteous and professional manner
• Ability to travel and/or provide coverage to multiple clinic locations

About our company:

Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices. Our mission: To provide access to quality healthcare services throughout Nevada. Our vision: To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.