About VitalCaring

At VitalCaring, our mission is to transform lives and foster hope through genuine caring. Every role on our team contributes to delivering high-quality, compassionate care—and behind the scenes, our Medical Records Specialists play a critical role in ensuring accuracy, compliance, and continuity of care for every patient we serve.

Position Overview

The Medical Records Specialist (MRS) is responsible for maintaining accurate, timely, and complete electronic medical records in a hospice setting. This role supports clinical and operational teams by managing documentation, tracking physician orders, and ensuring records are compliant with regulatory standards.

You’ll be a key partner to the branch team - helping ensure everything behind the scenes runs smoothly so our clinicians can focus on patient care.

What You'll Do

Medical Records & Documentation Management

• Organize, review, and maintain patient records within the electronic medical record (EMR) system
• Process incoming documents, images, and orders in a timely and accurate manner
• Attach and manage clinical documentation, including lab reports, visit notes, and signed orders

Orders Management

• Track, monitor, and follow up on unsigned physician orders
• Prioritize aging orders to ensure timely completion and support billing processes
• Communicate with physicians, nurse practitioners, and other providers to collect and confirm orders
• Maintain detailed tracking notes to keep the team informed of outstanding items

Communication & Coordination

• Collaborate with clinical, sales, and branch teams to support documentation needs
• Communicate proactively with leadership regarding delays or concerns
• Assist with inbound/outbound communication, including phone, fax, and electronic systems
• Ensure records are shared with authorized parties in accordance with policy

Compliance & Quality

• Maintain knowledge of state and federal documentation requirements
• Ensure all records meet regulatory and company standards
• Identify and escalate documentation gaps or risks

What You’ll Bring

• High school diploma or equivalent (college coursework preferred)
• 1+ year of administrative or office experience (healthcare setting preferred)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Basic computer proficiency and comfort with electronic systems
• Knowledge of medical terminology is a plus
• Strong communication and collaboration skills
• Reliable transportation

What Sets You Apart

• Experience working with EMR systems or healthcare documentation
• Ability to stay organized in a fast-paced environment
• Proactive mindset with strong follow-through
• Commitment to accuracy and quality in every task

At VitalCaring, our values - trustworthy, capable, compassionate, proactive, and called - guide every interaction.

If you’re ready to help patients regain independence where it matters most, apply today.

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.