Lead Concierge

Caretta Senior Living – Eau Claire, WI

Position Summary

We are seeking a warm, professional, and service-driven Lead Concierge to be the welcoming face of our community. This role provides courteous and efficient reception services to residents, staff, and visitors while serving as a central communication hub during both daily operations and emergencies.

We are looking for someone with a big smile, compassion, and a passion for helping others—someone who is excited to play a key role in helping us build a thriving community.

Position Details

Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Pay: $23 per hour
Location: Caretta Senior Living Eau Claire, WI

Key Responsibilities

Serve as the main point of contact for residents, visitors, and team members
Provide timely, professional responses to requests and inquiries
Monitor reception and lobby areas to support resident safety and awareness
Communicate urgent matters quickly and accurately to appropriate staff
Respond to emergency situations including fire, severe weather, power outages, resident elopement, and 911 calls
Perform administrative duties
Staffing coordination, scheduling support, and open shift coverage to help maintain appropriate staffing levels.
Follow daily task lists and attend team meetings
Adhere to all GLMC policies and procedures

Qualifications

Minimum 1 year of receptionist experience (multiline phone system preferred)
High School Diploma or GED
Strong customer service and interpersonal skills
Patient, compassionate, and service-focused approach when interacting with residents, families, team members and prospects
Excellent communication and organizational abilities
Proficient in Microsoft Office (including Excel)
Professional appearance and demeanor
Ability to read, write, speak, and understand English

Why Join Us / Benefits

At Caretta Senior Living, you’re more than a team member—you’re part of a community that lives out our mission of making a positive difference in the lives of others.

We offer a full benefits package, including:

Health, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (Vacation & Sick Time)
Floating Holidays
Opportunities for growth and advancement
A supportive, team-focused culture

Join Our Team

If you bring warmth, positivity, and a passion for helping others, we would love to meet you. This is a unique opportunity to be part of a new community from the ground up and make a meaningful impact every day.

Come be the welcoming face of our community and help us create a place residents are proud to call home.

Apply today—we’re excited to meet you!

Great Lakes Management (GLM) is a Minnesota-based real estate firm that provides development, property management, marketing, home healthcare and consulting services to property owners and investors. GLM operates an expansive portfolio of multi-family, mixed-use, student housing, senior communities along with a variety of office and retail projects. GLM serves the needs of a diverse group of owners including private investors, institutional & private equity firms, charitable foundations, not-for-profit organizations, Community Development Agencies and Economic Development Authorities. At GLM we don’t have a job - we have a Mission – to make a positive difference in the lives of others. We are driven by our core values of Accountability, Compassion and Teamwork. We come to work ready to win the day, every day, which creates a dynamic work environment where employees feel empowered to succeed through support, encouragement and opportunity.

Lead Concierge/staffing coordinator