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Call Center Rep I

Sabine Federal Credit U

Posted 3 months ago

Full Time

Orange, Texas

In Person

Smart Summary

Responsibilities

Assist members with telephone requests, including balance inquiries, online banking support, and debit card troubleshooting. Process payments, handle fraud paperwork via DocuSign, and resolve member-initiated cases.

Qualifications

You have excellent communication skills and can assist members with various banking requests over the phone. You are responsible for providing information, processing transactions, and troubleshooting issues related to accounts, debit cards, and online services.

Must Have Skills for ATS

Zelle

BillPay

ACH payments

Docusign

Job Description

  

Call Center Rep I 

Department: Digital Experience Department

Reports To: Digital Experience Manager

Position Type: Hourly, Non-Management

Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Essential Duties Include: 

  1. Provide members with a variety of information over the phone. This may include assisting with balance inquiries, transfers, online banking password reset requests, Zelle, BillPay, and miscellaneous online banking needs. 
  2. Provide debit card support via phone calls (limit increases, travel exceptions, card troubleshooting, etc.)
  3. Process stop payments as requested by members. 
  4. File paperwork related to daily duties and member needs. 
  5. Process card and ACH payments for loans received via phone calls. Provide ten day loan payoff to members as requested. 
  6. Utilize Docusign to obtain fraud paperwork from members. Work with fraud processor to complete the fraud process. 
  7. Work member-initiated cases for online banking and BillPay and check emails generated by the “Contact Us” link on our website.
  8. Make follow up fraud verification phone calls for unresolved fraud cases.
  9. Monthly elimination reports for online banking and BillPay.
  10. Research and provide balances and statements on member’s accounts as needed.
  11. Perform other duties as assigned.

Sabine Federal Credit U

DuPont SRW Employees Federal Credit Union was chartered in October of 1948 to serve the employees of the DuPont SRW plant in Orange, TX. In 2006, we changed our name to Sabine Federal Credit Union and became community chartered to be able to provide products and services to persons who live, work, worship, or attend school in Orange County. In 2010, we continued to expand our field of membership to serve not only Orange, but Jefferson and Hardin counties. We recently expanded our field of membership to serving Jasper, Newton and Tyler counties.
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