2nd and 3rd shift Customer Service Representative
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DME EXPRESS LLC
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2nd and 3rd shift Customer Service Representative
DME EXPRESS LLC
Posted 3 months ago
Full Time
Bridgetown, Ohio
In Person
Smart Summary
Responsibilities
The representative handles incoming calls for order placement and product inquiries while managing online order entry into the operating system. They are also responsible for maintaining professional communication with patients and clients to ensure service excellence.
Qualifications
You are responsible for answering incoming calls, entering online orders, and responding to customer questions and issues. You must maintain a high level of professionalism and demonstrate timeliness, courtesy, sincerity, and patience in all customer interactions.
Must Have Skills for ATS
order placement
product problem resolution
customer issue resolution
data entry
Job Description
Description
**Must live near the Cincinnati area. ***
2nd shift: 3:00 PM – 11:30 PM
3rd shift: 11:00 PM – 7:30 AM ($3 shift differential for 3rd shift)
DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion and uncompromising desire to serve this industry. The average pay for this position varies upon experience, but no experience is required for this position. We will train the right candidates. The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third-party reimbursement.
2nd and 3rd shift Customer Servicer Job Description* Answers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.* Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deems important.* Responds to patient/client questio ns and problems.* Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.* Maintains a neat, clean personal appearance. Promotes teamwork among co-workers that includes assisting fellow CSRs, routers, and field operations as needed.* Ability to work a flexible work schedule (including weekends) on a predetermined, rotating schedule.* Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.* Performs other duties as requested.
Customer service benefits
Medical
Dental
PTO
4o1k with company matching
**Must live near the Cincinnati area. ***
2nd shift: 3:00 PM – 11:30 PM
3rd shift: 11:00 PM – 7:30 AM ($3 shift differential for 3rd shift)
COVID Precautions: temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office spaceIf you are the best of the best in both character and work ethic, determined to succeed with a dynamic organization that is having tremendous growth plus meeting the above requirements
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DME EXPRESS LLC
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