Resident Experience Specialist

Lyon Living

Posted 3 months ago

Full Time

Milpitas, California

In Person

Smart Summary

Responsibilities

Manage resident experiences by organizing community events, maintaining the rooftop Beer Garden, and building relationships with local businesses. Handle resident concerns and create promotional materials to increase community engagement and retention.

Qualifications

You have excellent communication, organization, and networking skills, with experience in customer service and event planning. You are proficient with Adobe Creative Suite, WordPress, and Microsoft Office Suite, and possess a valid driver's license for offsite duties.

Must Have Skills for ATS

Adobe Creative Suite

Adobe Illustrator

WordPress

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Picture Manager

Job Description

Description

Lyon Living proudly offers the following benefits:

  • Medical/Dental/Vision Plans/FSA/HSA
  • 401K Matching
  • Employee Housing Discounts
  • Education Reimbursements
  • Employee Referral Bonuses

Pay Range: $26.00-$27.00 per hour

New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team?

We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation. We are seeking to hire a full-time Resident Experience Specialist for our apartment communities that make up The Fields; Turing, Graham, and Gideon located in Milpitas, CA.

This position will build relationships with residents and businesses within the community, assist with resident retention and increase service levels at the community. Shifts to include afternoon through evening hours.

Essential Job Functions:

  • Operate and maintain the rooftop Beer Garden.
  • Adhere to Beer Garden protocols (ID check, wristband compliance, etc.)
  • Assist with resident concerns and issues. 
  • Assist with community outreach and community partnerships.
  • Organize, implement and participate in all onsite and offsite resident functions, including but not limited to breakfasts, holiday events, community gatherings/activities, fitness programs/classes, etc.
  • Build and manage relationships with local businesses and vendor partners.
  • Create and design flyers, e-blasts (using E-Blast application) and any other promotional materials needed.
  • Plan events within monthly budget.
  • Increase awareness and maintain all social media sites.
  • Provide feedback to the Director of Property Operations, Property Manager, and Marketing team of upcoming social events and update once the events have taken place.
  • Update current property website and community boards with upcoming events.
  • Maintain sensibility of market presence and community value.
  • Persistently seek to create team and resident experiences.

 Experience/Requirements:

  • Ability to demonstrate a commitment to the Company Mission.
  • Develop and maintain excellent working relationships with Employees and vendors.
  • Must be outgoing and assertive.
  • Great communication, organization and networking skills.
  • Experience in Adobe Creative Suite and/or Adobe Illustrator, WordPress, Microsoft Word, Excel, PowerPoint, Publisher, and Picture Manager.

Send your resume to Careers@lyonliving.com

This position requires attendance at offsite meetings, visits to other Company operated locations, purchase of goods from offsite vendors and other tasks away from a single assigned location. Applicant must have a valid driver's license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle. Employees choosing to drive their own vehicle for work-related duties will be required to have a valid driver’s license and provide proof of insurance, and may be subject to a DMV record search.

Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race, color, religion, sex, national origin, disability, or veteran status.

Pre-employment background check and drug screening required. Lyon Living participates in the E-Verify program.

Lyon Living

We create unique and thoughtful living environments where residents can build families, make lasting friendships, and create one-of-a-kind memories and experiences. We are committed to delivering the best service to our residents and team members. Our people are our x-factor and together, we CREATE THE AMAZING. OUR MISSION To be bold in our decisions and fearless in our execution. To create projects and products that are thoughtful, innovative, and timeless. OUR VISION Create the Amazing. We started as a property management company in 1989 and since then, we’ve grown into a pioneering real estate enterprise. Our portfolio includes multi-family & mixed-use communities, hotels, resorts, retail, corporate housing, custom homes, and golf course developments. In today’s experience driven world, we are at the forefront of the industry, ready to venture into the unknown. Our progression is fueled by taking risk and our growing portfolio is a result of our strategic and innovative approach. Our expertise covers: • Acquisitions • Asset Management • Construction • Development • Capital Renovations • Property Operations
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