Dispatcher

M

Metro Plumbing and HVAC

Posted 3 months ago

Full Time

Chattanooga, Tennessee

In Person

Smart Summary

Responsibilities

The dispatcher is responsible for coordinating service calls and efficiently scheduling technicians. They must maintain clear communication with customers and team members while managing tasks in a fast-paced environment.

Qualifications

You are a calm, confident, and detail-oriented communicator with strong emotional intelligence and empathy. You can thrive in fast-paced environments, manage multiple tasks effectively, and are dedicated to providing exceptional customer service.

Must Have Skills for ATS

Scheduling

Communication

Multitasking

De-escalation

Job Description

Description

Tired of feeling stuck in a job that doesn't challenge you?

Ready to be the hero that keeps homes comfortable?

Looking for a role where your communication skills shine?

Excited to work with a team that values your contributions?

Who We Are

At Metro Plumbing, Heating, and Air, we're not your average company. We're a team of skilled superheroes, ready to fix all your home comfort needs. With our powers of expertise and friendly service, we'll ensure your home is a sanctuary of coziness. Join us in making homes happy!

What You’ll Be Doing

  • Coordinating service calls and scheduling technicians efficiently.
  • Maintaining clear and open communication with customers and team members.
  • Managing multiple tasks in a high-paced environment.
  • De-escalating tense situations with empathy and understanding.
  • Ensuring customers feel informed and comfortable throughout the service process.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

  1. Click apply and answer a few Who, What, When questions. (5 min)
  2. You'll get a text for a quick 1-way video question. (5 min)
  3. We'll send you a link to get scheduled for an in-person interview.
  4. You can easily be in for an interview within a couple days from right now.

What We’re Looking For

  • Calm and confident communicator.
  • Detail-oriented with a knack for multitasking.
  • Emotionally intelligent and empathetic.
  • Ability to thrive in fast-paced environments.
  • Dedication to providing exceptional service.

Why Join Us

Enjoy up to 4 weeks of PTO, sick pay, holiday pay, bereavement pay, and comprehensive insurance including health, dental, and vision. Join a supportive team atmosphere and take part in fun outside office events!

Ready to make a difference? Apply now and become a hero at Metro Plumbing, Heating, and Air!

M

Metro Plumbing and HVAC

Metro Plumbing, Heating & Air is a family-owned business rooted in Chattanooga, TN, proudly serving our community for over 30 years. What sets us apart is our unwavering commitment to creating extraordinary experiences for every homeowner we serve. From precision plumbing repairs to innovative heating and cooling solutions, we focus on delivering dependable service with a personal touch. Our team thrives on building long-term relationships by ensuring every interaction reflects the care, integrity, and expertise our customers expect and deserve. Whether it’s restoring comfort after an emergency or upgrading your home’s efficiency, we’re here to help you feel confident and cared for, every step of the way.
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