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Service BDC Representative

Mercedes-Benz of Smithtown

Posted 3 months ago

Full Time

Town of Smithtown, New York

In Person

Smart Summary

Responsibilities

Handle inbound and outbound customer calls to schedule vehicle service appointments and notify clients of recalls. Respond to internet and live chat inquiries using established scripts and dealership software.

Qualifications

You have strong customer service experience and excellent computer skills, with a preference for prior automotive BDC experience. Your responsibilities will include managing inbound and outbound calls, scheduling appointments, and responding to customer inquiries using dealership software.

Must Have Skills for ATS

HubSpot

Salesforce

Customer Service

Computer skills

Job Description

Description

Service BDC Representative

At Competition Automotive Group, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, we are the perfect choice. In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying them of vehicle recalls and overdue service.

Responsibilities:

  • Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
  • Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates.
  • Utilize dealership-specific service-related software.
  • Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
  • Be friendly, professional, courteous, and efficient when working with all customers and employees.

What we Offer:

  • Medical and Dental
  • 401(k) Plan
  • Growth Opportunities
  • PTO and Paid Holidays
  • Career Development

Requirements

  • Previous roles based on strong customer service experience
  • Automotive BDC experience preferred
  • Must have strong computer skills

Mercedes-Benz of Smithtown

Mercedes-Benz of Smithtown is family owned and operated dealership located in St. James, NY. We know that you have high expectations and we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! The Mercedes-Benz of Smithtown showroom features an expansive and stunning 10,000 square feet of vehicle showcase space with over 15 Mercedes-Benz vehicles on display, as well as a 3,000 sq. ft , 2 lane, 6 vehicle drive-in service reception area. Mercedes-Benz of Smithtown is a proud member of the Competition Automotive Group which also includes Mercedes-Benz of Huntington, Competition BMW of Smithtown, Competition Infiniti in Smithtown and Subaru of Smithtown. Here at Mercedes-Benz of Smithtown, we have a history as a dealership. A history within the community. Our passion for customer service and commitment to excellence has helped us achieve the highest level of customer satisfaction.
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