Description

The Surgery Coordinator is responsible for assisting the patient with all aspects of scheduling surgery. Coordinates pre-operative preparations to promote confidence in the patient’s medical care, thereby making the surgical experience as smooth as possible. Assists in patient education regarding medications and post op instructions and what to expect before and after treatment of surgery or procedure. Obtains all insurance authorizations for surgery patients.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

1. Coordinates and schedules patients for surgical procedures based on physician recommendation.
2. Verifies patient demographics, health history, and insurance information.
3. Must be proficient in how to navigate and accurately schedule patients in Care Cloud EMR System.
4. Acts as an effective liaison between the patient, surgeons, and the hospital in all aspects of the pre-operative preparations
5. At the time of scheduling, make a clear explanation of the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent.
6. Answer all telephone inquiries from patients, their families concerning surgery and or related concerns.
7. Follow up with physicians and labs to make sure test result are received and sent to the hospital or Surgery Center.
8. Maintains an appropriate professional appearance and demeanor in accordance with Company policies.  
9. Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
10. Advocate and assist in maintaining a clean, neat, and cheerful environment where our patients feel comfortable.
11. Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
12. Other duties as assigned by management.

Requirements

QUALIFICATION GUIDELINES:

REQUIRED: High School education, GED or equivalent.   

DESIRABLE: Experience in the Ophthalmology Industry. Experience in a medical office and/or customer service.

CERTIFICATES/LICENSES/REGISTRATIONS:

• None required

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Team player and contributor coupled with excellent communication and interpersonal skills (oral and written). 
• Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. 
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.    
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.  
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. 
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.