Telephone Customer Service Representative
Bismarck Motor Company
Telephone Customer Service Representative
Bismarck Motor Company
Posted 3 months ago
Full Time
Bismarck, North Dakota
In Person
Smart Summary
Responsibilities
The role involves managing incoming phone leads to schedule sales and service appointments and develop customer trust. The representative is responsible for following up with customers to ensure satisfaction and generate referrals.
Qualifications
You have outstanding communication skills and a teamwork approach with a positive attitude. You are expected to have a professional appearance and work ethic, and successfully complete pre-employment requirements including an assessment, background check, and drug testing.
Must Have Skills for ATS
Sales
Job Description
Company Description
About Us:
The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and continually improve sales, service and operational standards. It is our mission to exceed our customers' and employees' expectations, and maintain their loyalty for a lifetime.
Job Description
The Role:
As a Telephone Customer Service Representative the responsibilities include generating and overseeing appointments for sales and service prospects from incoming phone call leads. The ability to respond to inbound phone call inquiries to develop customer trust and generate customer visits to our dealership. Following up with customers to ensure satisfaction and produce referrals. The Representative interacts daily with the Sales Managers, Sales Associates, Service Advisors, staff members and customers. Telephone performance and accountable for call volume is key.
Prior Call center/sales experience preferred but not required. Must be comfortable speaking on the phone to customers and answering a high volume of calls.
Please apply at Honda of Bismarck today or apply online! Join our Team!!
Qualifications
The Musts:
*Teamwork approach and positive can do attitude
*Outstanding Communication Skills
*Professional appearance and work ethic
*Successful completion of pre-employment assessment, criminal background check and drug testing.
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Perks We Offer:
*Benefits package with Health, Dental, Vision, Allstate & 4% Retirement Contributions
*Paid sick and vacation leave
*Free coffee, tea, soda, water--all the hydration you need!
*Ongoing education
*Logo apparel clothing discounts
*Parts, Service & Vehicle purchase discounts
*State-of-the Art Facilities and technology
*Employee car wash at unbelievable price
*Free lunch on Saturday's
*Unpredictable appearance of goodies and food
*Company BBQ's & Parties that you won't want to miss!
Our Employee Promises:
*Unconditional Dedication to Excellence
*Respecting the Uniqueness of every individual
*Giving back to your community
*Encouraging you to make a difference
*Honesty & Integrity in all decisions
*Championing your lifelong learning
*Supporting you and your family.
Bismarck Motor Company
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