About Wilmington Health

Purpose:

To provide front office support in clinical areas.

Essential Duties/Responsibilities:

As applicable for your department:

Defines relationship issues and acts as advocate for referring providers and office staffs to cross-functionally resolve outstanding issues with WH and ensures that resolutions are satisfactory and referral process is satisfactory.
Works collaboratively with occupational health and corporate wellness to establish integrated strategic marketing and business plans to achieve corporate objectives for products and services.

Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner
Maintains effective communication and interacts appropriately and professionally with all members of health care team
Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
Answers incoming calls and takes necessary action
Maintains provider schedules as directed by manager
Maintains physician on-call schedule for department
Keeps logs as required by Manager
Attends department and other meetings as required by Manager (including training and re-education)
Maintains inventory of office supplies and orders as needed
Opens and sorts mail
Directs patients to contact Central Business Office for additional billing inquiries
Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment

Other Duties:

As assigned by Manager

QUALIFICATIONS

Required:

High School Diploma or GED Equivalent

Preferred:

Experience in Medical Office Administration
Knowledge of the OSHA and DOT regulations

Experience with urine drug screen collection and breath alcohol tests

BLS/CPR Certified

Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preferences, disability, genetic information or any other class protected under state of federal law.

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn)

Physical Demand

Required?

Frequency

Standing

Position Dependent

Sitting

Continuously

Walking

Position Dependent

Kneeling/Crouching

Rarely

Lifting

Rarely

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty clinic with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. In 2013, Wilmington Health was named a 2013 Acclaim Award Honoree by the American Medical Group Association (AMGA). The prestigious honor is awarded annually to only three national healthcare organizations. Previous esteemed Acclaim Award Honorees include Mayo Clinic Health System, Johns Hopkins Medicine, and The Cleveland Clinic. Wilmington Health’s drive to become a High Performance Health System (HPHS) began over five years ago by taking a programmatic approach involving a three part system of change including direction setting by our leadership, process improvement at the ground level, and a redesign of the most elemental processes throughout the organization. A priority was given to paying careful attention to metrics, analysis, and critical assessment of each innovation and how these changes may affect the total cost of care. Only by understanding each of these aspects at work, was the organization able to pragmatically and intelligently design a future approach to the provision of healthcare. Additionally, Wilmington Health leadership began to put greater focus on creating a culture of change within the organization, understanding that this is the most powerful tool in any transformative process. Included were new and improved support systems for staff and providers and development of an inspirational approach to leading the entire team to provide patient-centered healthcare. July 2012, Wilmington Health partnered with Blue Cross and Blue Shield of North Carolina to form an ACO agreement. This was the first insurer-provider Accountable Care Organization in the region.

Patient Representative - Dermatology - Porters Neck - Full Time

Patient Representative - Dermatology - Porters Neck - Full Time

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