We are searching for a Patient Navigator.  This person will be a member of the care coordination team who is responsible for providing support in coordination of care activities and assisting patients to navigate through all the steps in obtaining the necessary and appropriate care. The navigator is responsible for helping to ensure a seamless transition from inpatient to post discharge follow-up in the outpatient clinic. Under the direction/supervision of the licensed nurse, the navigator is the key liaison between the patient/patient's family and required outpatient services. The navigator assists the patient and the patient's family in coping with illness by optimizing their self-care abilities and supporting their consumer rights.

Think you've got what it takes?

Qualifications:

• H.S. Diploma or GED required
• 1 year Experience in a health care setting, which may include personal care giver experience required
• Bilingual in English and Spanish preferred
• Experience working within a clinic setting preferred

Responsibilities:

• Intake: Develops patient/family relationships prior to discharge to facilitate the inpatient-to-outpatient transition and serves as a communication link between inpatient and outpatient services. 
• Communicates with patient/family during initial discharge period and tracks care coordination needs in transition from hospital discharge to outpatient. 
• Interviews and obtains data about the patient’s progress toward goals with focus on the patient’s needs; works with patient/caregiver to modify and individualize the care plan (as necessary) and documents within the care plan in the patient’s health record 
• Serves as the primary source of contact for paneled patients, act as a liaison between the service providers, and advocate for the patient. 
• Follows up on all inpatient and outpatient encounters, based on patient stratification, and supports the hand-off to the multidisciplinary team 
• Schedules appointments, assists with coordination of medical transportation, sends prescriptions and other documents, assists with DME requests and assists with insurance pre-authorization 
• Identifies and communicates client preferences/needs, and any barriers to treatment plan implementation or goal attainment to the licensed care coordinator. 
• Collaborates with key stakeholders to assist with coordination of activities

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.