Overview

Waterway Gas & Wash® is looking to hire a full-time (40 hours/week) Customer Service Representative (CSR) to work at our Corporate Office in Chesterfield, MO!

The CSR is part of our Marketing Team and provides outstanding customer service via email and telephone to customers and members of our loyalty programs. This role plays an important part in supporting customer retention by building strong relationships, delivering a high-quality experience, and maintaining and growing long-term membership engagement.

Strong candidates will demonstrate attention to detail, self-motivation, strong organizational skills, excellent time management, and a desire to grow both personally and professionally.

About Waterway Gas & Wash:

Waterway® Carwash has been combining the Best People with the Best Technology to deliver the Best Car Wash Experience in the industry for 55 years. Our attention to detail means our customers can be assured that their car receives the best care. We don’t settle for anything less, and neither do they.

More than 1,900 team members operate 30 (and growing) Waterway locations across five major metropolitan markets: Chicago, Cleveland, Denver, Kansas City, and St. Louis. Waterway locations offer a mix of exterior express and full-service car wash services, as well as gasoline and retail convenience stores. Learn more about Waterway at www.waterway.com

Compensation and Benefits:

• Competitive compensation rate starting at $18/hour, depending on experience

• Eligible for comprehensive benefits package including health, dental and vision - coverage starts within 60 days • Generous paid time off – up to 13 days earned in the first year plus paid holidays • Paid childbearing/paternity leave • Long-term investment bonus - rewards you for investing in your financial future • Tuition Assistance Program available – up to an additional $2/hour or $4,000 per year • Waterway Membership - free car washes and gasoline discounts

Responsibilities

• Deliver exceptional service through clear, professional communication while managing a high volume of customer calls and emails

• Demonstrate patience, empathy, and professionalism, especially in complex or challenging interactions

• Work both independently and collaboratively to resolve customer questions and concerns efficiently

• Accurately maintain customer account information and interaction history using CRM tools

• Support the Marketing team with loyalty programs and the execution of sales and marketing initiatives

• Actively support customer retention by identifying needs, resolving concerns, and reinforcing the value of ongoing membership

• Recognize opportunities to improve customer experience and contribute ideas that strengthen long-term engagement

• Help turn customer feedback into positive outcomes that build trust and encourage continued loyalty

Qualifications

• Must be at least 16 years of age or older • Must have a high school diploma/GED or above • Minimum 6 months of customer service and relationship -building experience • Experience with the Microsoft Office Suite (Outlook, Word, Teams, Excel) • Availability to work onsite at our corporate office Monday-Friday 8:30AM-4:30PM • Valid U.S. driver’s license with an acceptable driving record • Authorization to work in the U.S. without current or future sponsorship • If selected to be hired, willingness to submit to a drug screening and full background check

Physical Requirements

• Environmental – office based, with requirement to be able to work onsite at locations outside for limited periods of time.• Physical – must be able to walk, sit for extended periods of time.• Vision and Hearing – far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds.• Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.• Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule.

EEO Statement

Waterway Carwash is an Equal Opportunity / Drug-Free Workplace employer. If you require an accommodation or assistance to complete the application process, please contact recruiting@waterway.com.

At Waterway, we hire the best. And the best only. The A Players—those who are driven by challenge. Those who desire to make an impact. And those who take ownership in all they do. A Players keep the best interest of their team and the entire company front of mind. And Waterway does the same for every individual team member. At Waterway, we embrace hard work because it provides a sense of accomplishment. We believe in getting better every day. And we want team members who desire advancement opportunities. Our leaders act as coaches. We outline a clear path to promotion. And we ensure that every team member feels a sense of belonging—because relationships matter. Waterway offers competitive compensation and couples it with an uplifting culture to provide fulfilling careers. Few companies can offer both. At Waterway, we do. And we do it best. Are you ready for greatness? Waterway operates full-service car washes, express car washes, convenience stores, and gas services in five major metropolitan markets: St. Louis, Kansas City, Denver, Cleveland, and Chicago.

Customer Service Representative