Entry-Level Customer Service Representative

GEM

Posted 3 months ago

Full Time

Richmond, Virginia

In Person

Smart Summary

Responsibilities

The representative serves as the primary contact for customers, handling inquiries via phone, email, and in-person. They are responsible for resolving issues and documenting interactions to ensure a positive customer experience.

Qualifications

You have strong verbal and written communication skills, a positive and customer-focused attitude, and the ability to multitask in a fast-paced environment. You are reliable, punctual, and self-motivated, with a willingness to learn and grow. No prior experience is required as full training is provided.

Must Have Skills for ATS

Customer Relationship Management

Data Entry

Job Description

We are a fast-growing organization seeking an Entry-Level Customer Service Representative to join our team. This is an excellent opportunity for individuals who are eager to start a professional career, develop strong communication skills, and grow within a supportive, fast-paced environment.

No prior experience is required—full training is provided for the right candidates.

Position Overview

As a Customer Service Representative, you will serve as the primary point of contact for customers, providing professional, helpful, and timely support. You will assist with inquiries, resolve concerns, and ensure a positive customer experience while representing the organization with professionalism and care.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or in-person communication
  • Provide accurate information regarding services, products, or program details
  • Resolve customer issues in a professional and timely manner
  • Maintain a positive and helpful customer experience at all times
  • Document interactions and update customer records in internal systems
  • Collaborate with team members to ensure efficient service delivery
  • Follow communication guidelines and maintain company standards
  • Support additional administrative or team-based tasks as needed

Qualifications

  • Strong verbal and written communication skills
  • Positive, professional, and customer-focused attitude
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Team-oriented with a willingness to learn and grow
  • Reliable, punctual, and self-motivated
  • No prior experience required—training provided

Why Join Us

  • Paid training and hands-on learning experience
  • Clear opportunities for career advancement and promotion
  • Supportive, team-oriented work environment
  • Skill development in communication, problem-solving, and customer relations
  • Growth-focused culture with long-term career potential

GEM

GEM is a global collaborative effort with the aim to provide organisations and people with tools and resources for transparent assessment of earthquake risk anywhere in the world. By pooling data, knowledge and people, GEM acts as an international forum for collaboration and exchange, and leverages the knowledge of leading experts for the benefit of society. The non-profit and independent GEM Foundation drives the effort. The Foundation is situated in the historical city of Pavia in Italy, but collaborators both of the foundation and the effort in general work across the globe.
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