Position:                              Casino Receptionist (C-1) 

Reports To:                        Hospitality Manager               

Department:                      Administrative 

Shift:                                   Varies

Salary                                  $17.00

Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance benefits

 Paid Time Off - 401K with Match

Feather Falls Casino is seeking motivated individuals to join the #1 place to work in our area. Come be part of our Drop team. Experience the premier place to work in all of Northern California.

We encourage growth and learning.  With your talent and our training and commitment, you will have great success as part of our team and family.  If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.

We are California’s Best Bet!

Summary

Provide support to all divisions by answering phones, taking messages, paging, directing walk in customers to gaming areas, and providing information.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer all incoming phone calls by third ring in a pleasant, professional manner.
• Provide accurate information regarding gaming, bussing, etc. Provide directions to prospective employees regarding testing and interviews.
• Advise supervisor of needed supplies, applications, lists, etc.
• Assist in covering open shifts during vacancies.
• Maintain a professional, well-groomed image at all times.
• Maintain a clean and neat work station, light housekeeping.
• Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather falls Casino Internal control policy Suspicious Activity Compliance Program.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communicate with all management staff on a routine basis to assure customer satisfaction.

Education and/or Experience

Education Level – High School Diploma required.

Experience – Customer Service / Reception experience desirable.

Special Skills/Certification – Customer service skills to deal with varied customer base.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.

Certificates, Licenses, Registrations

Gaming B license

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and use hands to handle or feel. Reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is regularly exposed to tobacco smoke and may be exposed to loud noises and bright lights.

Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.