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Service Writer

Barnhart

Posted 3 months ago

Full Time

Sioux Falls, South Dakota

In Person

Smart Summary

Responsibilities

Acts as the primary link between customers and technicians to communicate service needs and ensure complete understanding of rendered services. Responsible for processing repair orders, verifying warranties, and advising customers on additional necessary services.

Qualifications

You have at least one year of previous Service Advisor/Writer experience, with a proven track record in sales and a mechanical aptitude. You are comfortable explaining services to customers, preparing repair orders, and working with parts, administrative, and technician teams. A Bachelor's degree or equivalent experience is required, along with the ability to pass a Fit for Duty test and possess a valid driver's license.

Must Have Skills for ATS

Repair Orders

Salesforce

Management Reporting

Driver's license

Job Description

Essential Duties of this Opportunity:

The Service Writer is our critical link between our customer and technician. As the critical link, you will be responsible to communicate with the customer the following:

  • Ensure complete understanding in regards to the services rendered
  • Continue to keep the customer informed with necessary information based on service
  • Accurately verify warranty and service contracts
  • Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
  • Advise customers on additional needed services, explain all benefits

Critical to enhancing the customer experience is assisting in evaluating supplier relationships, analyze central buying opportunities & help create programs to harvest these savings. Our Service Writers recognize the value of a team and are effective with:

  • Parts department on sourcing parts to fill all repair needs
  • Administrative staff for accurate customer billing
  • Technicians who perform all mechanical services

Crane Sales & Service Offers:

Compensation:

  • Competitive salary
  • Bonus program that pays for performance

Benefits:

  • $1 for $1 match on 401(k), capped at 10% of Pay
  • Medical, Paid Time Off and Holiday, Disability, Life Insurance and others will be provided during interview

Preferred Experience:

  • Service Advisor/Writer preferred skills and experience in construction and/or industrial industries
  • Mechanically inclined and a proven track record of success in sales
  • Software and Management Reporting expertise in achieving metrics and mastering processes
  • Must pass pre-employment Fit for Duty test & have valid driver’s license with good driving record

Education: Bachelor’s degree or sufficient experience

Experience: 1 year minimum previous Service Advisor/Writer experience

Join the Crane Guys!

Why Crane Sales and Service?

MIDWEST LEADER – Crane Sales & Service is committed to being a distinguished leader in providing products and services to the crane equipment and construction industries. We offer new crane installation, existing crane updates, on-site 24-hour service, inspections, repairs, and parts for all mobile and industrial crane applications.

REPRESENT THE PREMIER MANUFACTURERS – CSS is an authorized dealer for Link-Belt Cranes, Manitex Boom Trucks, Elliott Boom Trucks and Aerial Equipment, Shuttlelift Gantry and Industrial Cranes, PM Knuckle Boom Cranes, and Broderson Industrial Cranes. We also offer a large fleet of bare rental cranes from 5 tons to 600 tons. Awarded Link Belt Top 5 Dealer for North America.

EMPLOYER OF CHOICE – CSS has a strong culture of “One TEAM” and Minds over Matter. Our employees are highly valued, empowered and provided with cutting-edge technology, training and opportunities for personal growth. We are looking for people that also are striving for excellence in their work and collaborating with our “One TEAM”. If you are looking for a culture that provides Compensation with Trust, Progress & Recognition, we could be your Employer of Choice.

Crane Sales and Service is a division of Barnhart Crane and Rigging Incorporated

EOE/AA Minority/Female/Disability/Veteran

Barnhart

Since 1969, Barnhart Crane & Rigging has been a trusted partner to industries facing their most complex lifting, rigging, and transportation challenges. From our beginnings as a small, family-owned company in Memphis, Tennessee, we have grown into one of North America’s leading heavy lift and transport providers, with more than 60 branches nationwide. Our team delivers a full range of solutions, including crane rental, engineered rigging, heavy haul and specialized transportation, outage planning and component replacement, project cargo logistics, and industrial storage. With one of the industry’s largest engineering teams and a nationwide fleet of specialized equipment—such as modular lift towers, gantry systems, strand jacks, Goldhofer trailers, and cranes up to 1,760 tons—Barnhart is uniquely equipped to handle projects of any size and complexity. What sets Barnhart apart is our problem-solving culture. We don’t just provide equipment—we provide expertise. Our engineers and field professionals design and execute strategies that reduce downtime, increase efficiency, and ensure the lowest total project cost. Whether serving power generation, petrochemical, nuclear, or renewable energy industries, we are committed to safe, innovative, and cost-effective results. With a coast-to-coast network, we combine local service with national strength, giving customers access to the right people, the right tools, and the right solutions wherever their projects take them.
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