Description

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Key Responsibilities:

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collect payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned 

Requirements

Qualifications

• High school diploma or equivalent required; healthcare or medical office training preferred 
• Prior experience in medical records, patient services, or healthcare administration preferred
• Knowledge of HIPAA and medical records release requirements
• Experience with EHR systems and multi-line phone systems
• Strong organizational skills with the ability to multitask and shift priorities
• Excellent customer service and communication skills
• Ability to work independently and as part of a team