Location: St. Cloud, FL

About Us: Celebration Health & Wellness is a high-volume, multi-provider private practice specializing in Women’s and Children’s Health. With over 25 years of experience, our dedicated team is committed to providing exceptional care and is continuously expanding.

About the Role:

The Receptionist in our Health Care Services facility serves as the vital first point of contact for patients, visitors, and staff, ensuring a welcoming and professional environment. This role is essential in managing multi-line phone systems efficiently, directing calls appropriately, and handling inquiries with exceptional phone etiquette. The Receptionist is responsible for performing general administrative duties that support the smooth operation of the front office, including managing appointment schedules and maintaining accurate records. Additionally, the role involves greeting clients warmly and assisting them with check-in procedures, thereby enhancing their overall experience. Ultimately, the Receptionist contributes significantly to the organization’s reputation by providing reliable, courteous, and efficient service in a fast-paced healthcare setting.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience handling multi-line phone systems in a professional setting.
• Strong phone etiquette and communication skills.
• Basic proficiency with office equipment such as copy machines and multi-phone systems.
• Ability to perform general administrative duties efficiently.

Preferred Qualifications:

• Previous experience working in a healthcare environment.
• Familiarity with electronic health record (EHR) systems or scheduling software.
• Additional training or certification in office administration or customer service.
• Bilingual abilities to assist a diverse patient population.
• Strong organizational skills and attention to detail.

Responsibilities:

• Answer and manage multiple phone lines promptly and professionally, directing calls to the appropriate departments or personnel.
• Greet patients and visitors warmly upon arrival, providing assistance and information as needed.
• Perform general administrative tasks such as data entry, filing, copying, and managing correspondence.
• Schedule and confirm patient appointments, ensuring accuracy and timely communication.
• Maintain a clean and organized reception area to create a welcoming atmosphere.

Skills:

The required skills are utilized daily to ensure seamless communication and administrative support within the healthcare facility. Multi-line phone and multi-phone system proficiency enable the Receptionist to manage high call volumes effectively, ensuring that patients and staff receive timely assistance. Phone etiquette is critical in maintaining a professional and compassionate tone, which is essential in a healthcare environment. General administrative skills, including operating copy machines and managing documents, support the efficient flow of information and patient records. Preferred skills such as familiarity with healthcare software and bilingual communication further enhance the Receptionist’s ability to serve a diverse patient base and contribute to overall operational excellence.