Ideal Credit Union is honored to be recognized by Forbes as one of America’s Best-In-State Credit Unions for the fourth consecutive year. Additionally, Ideal was named a 2025 Best Places to Work honoree by the Minneapolis–St. Paul Business Journal. Ideal Credit Union continues to grow larger each year and currently has six offices located in Eagan, Hugo, Inver Grove Heights, North Saint Paul, Stillwater and Woodbury. 

Ideal Credit Union is a large Twin Cities credit union with over one billion in assets and six branch locations. We offer a wide variety of products and services including savings, checking, consumer loans, mortgage loans, online banking and investment services. 

We have an immediate opening for a Contact Center Representative I at our Woodbury office. 

Prior telephone or contact center experience is preferred; prior credit union experience is helpful. This position provides members and prospective members with professional, accurate and friendly service via the phone as well as meets members' needs by resolving issues and making product recommendations while utilizing credit union service quality standards and the Preferred Way of Selling.

Once fully trained, this individual may work from home (training may take up to six months to complete). Please note, the work from home option is not guaranteed and needs to be approved by the manager based on performance standards.

The hours for this position are as follows as well as other hours as needed:  

Week One

Sunday: OFF

Monday – Friday: 8:30 AM – 5:00 PM (30-minute lunch)

Saturday: OFF

Week One Total Hours: 40 Hours per Week

Week Two

Sunday: OFF

Monday – Friday: 8:30 AM – 5:00 PM (30-minute lunch)

Saturday: OFF

Week Two Total Hours: 40 Hours per Week

Week Three

Sunday: OFF

Monday – Friday: 9:00 AM – 5:00 PM (30-minute lunch)

Saturday: 9:00 AM – 12:00 PM

Week Three Total Hours: 40.5 Hours per Week

Starting rate of pay is $20.00 - $21.25 per hour.

Grade Level 6 - Hourly, Non-Exempt, Full-time position with Benefits.  

Excellent benefits including health/dental insurance, personal leave, tuition reimbursement, life insurance and retirement. 

Ideal Credit Union is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (651) 747-8910. 

We maintain a drug-free workplace and perform pre-employment substance abuse testing.