Provide support under direct supervision within a department.

Functional Accountabilities
Communications
 

• Work and communicate with internal and external customers and staff to meet their needs in a polite, courteous, and cooperative manner

• Express information to individuals or groups effectively , whether verbal or written in a clear , convincing and organized manner .

• Listen to others and respond appropriately .

• Make an effort to follow policy and cooperate with supervisors.

• Refer non-standard questions and problems to higher levels.

Support
 

• Use resources and equipment needed to perform each task.

• Use established filing and data systems, functions, and/or procedures.

Safety
 

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
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