Internship – Patient Access & Performance Analytics 8-Week Program | Practice Development & Operations Internship Focus This internship sits at the intersection of data, patient behavior, and team performance, with a specific emphasis on telephone performance and conversion. The intern will move beyond pulling reports to helping the Practice Development and Operations teams answer real business questions:

Where are we losing patients?
Why aren’t patients scheduling?
Who is converting well—and what are they doing differently?
Where are missed opportunities we can still recover?

The goal is to turn patterns into practical insights we can use in huddles, coaching, and training.

Core Impact Areas 1. Conversion & Missed Opportunities

Analyze calls not booked, consults not scheduled, and patients lost after first contact
Identify recoverable patients and breakdown points in the scheduling journey
Surface trends by practice, day, time, and team member

2. Scheduling & Access

Review how far out patients are being scheduled
Identify gaps, bottlenecks, and unused capacity
Highlight opportunities to move patients forward sooner

3. Coaching & Team Performance Support

Identify patterns by team member, not for evaluation but for improvement
Compare high-performing behaviors to lower-conversion patterns
Translate findings into insights usable for:
- Daily/weekly huddles
- Training themes
- Coaching conversations

4. Telephone Performance

Analyze answer rates, missed calls, and call handling outcomes
Identify trends tied to staffing, time of day, and call volume
Support improvements in patient experience and call conversion

8-Week Program Structure Week 1 – Onboarding & Context

Introduction to Beacon, Practice Development, and Operations
Overview of the patient journey from first call → consult → surgery
On-site visit to Atlanta Oral & Facial Surgery to understand OMS patient and staff workflow
Align on key questions the internship will help answer

Week 2 – Data Familiarization

Learn core data sources related to calls, scheduling, and access
Understand key metrics tied to conversion, access, and performance
Begin exploratory analysis to identify early trends

Week 3 – Patient Loss & Drop-Off Analysis

Identify where patients fall out of the funnel
Focus on calls not booked and consults not scheduled
Begin mapping common failure points

Week 4 – Scheduling & Access Patterns

Analyze booking timelines and availability gaps
Identify practices or patterns driving long delays
Highlight opportunities to improve access without adding cost

Week 5 – Telephone Performance Deep Dive

Review answer rates and missed call trends
Analyze timing, staffing, and call handling outcomes
Identify practical opportunities to improve call capture

Week 6 – Team-Level Patterns

Identify what high performers are doing differently
Compare behaviors, not just outcomes
Package insights in a way that supports coaching—not judgment

Week 7 – Insight Translation

Convert findings into:
- Clear stories
- Visual summaries
- Coaching-ready insights
Pressure-test conclusions with Practice Development and Ops leaders

Week 8 – Final Readout & Recommendations

Present key findings and themes
Highlight:
- Biggest conversion opportunities
- Most recoverable patients
- Coaching and access improvements with the highest impact
Deliver a short recommendations summary Beacon can act on immediately

Deliverables (Practical, Not Academic)

Clear summary of where Beacon is losing patients and why
Identification of recoverable opportunities
Actionable insights to support:
- Team huddles
- Coaching conversations
- Telephone performance improvement
A final presentation and written summary usable beyond the internship

Ideal Intern Profile

Comfortable working with data and asking why behind the numbers
Curious about consumer behavior and patient experience
Interested in healthcare operations, access, and performance
Able to translate analysis into plain-language insights

Beacon Oral Specialists is a leading oral surgery management services organization providing best-in-class professional support services to our ever-growing network of exemplary oral surgeons, allowing them to focus more exclusively on patient care. We support our partners with exceptional management support tailored to their practice needs so they can provide superior oral and maxillofacial care to their patients with clinical autonomy. Founded and led by experienced oral surgeons and management, our focus is exclusively on elevating our surgeons in an environment of rapid change and uncertainty. When you join our network, you are joining an organization built upon the values of collaboration, learning and servant leadership. Becoming part of our network will provide you with access to a broad array of management solutions—including scalable business infrastructure, patient outreach, leveraged technology, operational expertise, and marketing support—so you can focus on delivering exceptional care to your patients. Partnering with Beacon Oral Specialists increases your personal and professional satisfaction while providing security in a rapidly changing healthcare environment. Even though you are highly specialized, there’s no reason for you to go it alone.

Internship - Patient Access & Performance Analytics

Internship - Patient Access & Performance Analytics

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