JOB DESCRIPTION

The IT Intern will support the Information Technology operations within a manufacturing facility, assisting with day-to-day IT support, infrastructure maintenance, and continuous improvement initiatives that directly impact production, quality, and uptime. This role provides hands-on experience with plant systems, networking, endpoint management, and industrial IT environments.

Key Responsibilities:

IT Support and Operations

• Assist with Level 1 IT support for workstations, printers, Zebra devices, and shop-floor systems
• Support basic network connectivity troubleshooting
• Assist with user account and access requests
• Support incident resolution and escalate issues when appropriate
• Participate in daily operational tasks to maintain system uptime

Infrastructure and Networking

• Assist with switch port troubleshooting in Cisco or industrial switching environments
• Help validate connectivity for devices such as RFID readers, cameras, and production systems
• Understand VLAN concepts and basic network segmentation
• Help track IP and MAC relationships for connected devices

Shop Floor Systems Exposure

• Assist in supporting production systems such as MIRA, GSFS, and IPC
• Support labeling and scanning solutions
• Gain exposure to RFID tracking systems
• Understand impact of IT issues on production, quality, and traceability

Documentation and Continuous Improvement

• Create and maintain documentation for IT processes and configurations
• Assist in developing troubleshooting guides
• Identify recurring issues and propose improvements
• Support development of dashboards or reporting tools

Projects and Learning

• Participate in IT-related projects such as deployments and upgrades
• Assist with system rollouts and migrations
• Complete assigned technical training
• Apply learned skills to real-world tasks

Skills and Qualifications

Required

• Currently pursuing a degree in Information Technology, Computer Science, or related field
• Basic understanding of Windows operating systems
• Basic networking knowledge including IP addressing
• Strong troubleshooting mindset
• Strong communication skills
• Ability to work in a fast-paced environment

Preferred

• Experience with scripting such as PowerShell or Python
• Exposure to networking technologies
• Basic knowledge of SQL or data analysis
• Interest in industrial IT environments
• Interest in automation and process improvement

What They Will Learn

• How IT supports production uptime and plant operations
• Real-world troubleshooting in a live manufacturing environment
• Networking and infrastructure fundamentals
• IT impact on quality, traceability, and delivery

Work Environment

• Onsite in a manufacturing facility
• Combination of office and shop-floor work
• Exposure to production systems and equipment

Success Criteria

• Ability to resolve basic IT issues independently
• Understanding of plant systems and IT impact
• Contribution to documentation and improvement initiatives
• Demonstration of learning and initiative

PRIMARY LOCATION