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Ticket Writer

Caesars Sportsbook

Posted 3 months ago

Full Time

Chester, Pennsylvania

In Person

Smart Summary

Responsibilities

The Ticket Writer is responsible for processing cash winning tickets, writing bets, and managing cash counts at the start and end of shifts. They provide friendly service to customers, explaining wagering processes and ensuring a welcoming environment in the sports book.

Qualifications

You have experience writing tickets and processing cash winning tickets, along with a proven ability to handle customer questions and disputes. You are also responsible for counting cash at the beginning and end of each shift, ensuring a positive customer experience through friendly and patient service.

Must Have Skills for ATS

Cash handling

Job Description

  • Writes tickets and processes cash winning tickets
  • Handles customer questions and disputes 
  • Counts cash at the beginning and end of each shift
  • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
  • Carry out engaging conversations and provide friendly service to customers
  • Show patience with customers who do not wager regularly; take the time to explain how wagering works 
  • Adhere to all rules and regulations set forth by the company and the regulatory body 
  • Calls for MTL support when writing bets requiring MTL paperwork
  • Anticipate and act on the needs of the customer, seek and respond to feedback
  • Ensure all issues effecting the customer experience in the sports book are reported promptly
  • Undertake additional tasks contributing to the operations of the sports book, as requested
  • This position will be employed by American Wagering, Inc. 

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Caesars Sportsbook

Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
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