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Customer Service Representative

B

Browning Insurance Agency - Allstate

Posted 7 months ago

Full Time

Matthews, North Carolina

In Person

Smart Summary

Responsibilities

Act as the primary point of contact for insurance clients by addressing inquiries and resolving issues regarding policies and claims. Educate customers on insurance options using a needs-based review process to ensure a positive experience.

Qualifications

You have excellent communication skills, both written and verbal, and a strong ability to learn computer functions. You are a detail-oriented and proactive problem-solver who can build customer relationships and provide support on insurance-related matters.

Must Have Skills for ATS

HubSpot

Salesforce

Job Description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
This position is in-office in Matthews, NC.

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Browning Insurance Agency - Allstate

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