Job Details

We are looking for a motivated, energetic pharmacy technician with a skill set for managing complicated medication regimens and navigating the benefit verification and prior authorization process.

Experience with specialty pharmacy operations and/or prior authorizations is a bonus.

Shift: Monday to Friday 9am to 5pm

Closed weekends and major holidays

Responsibilities:

• Medication Dispensing: Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling, and packaging prescriptions with precision. 

• Prescription Processing: Review and enter prescription orders into pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve any discrepancies or issues. 

• Prescription Delivery: Coordinate, track, manage and facilitate prescription delivery. Adhere to packing and tracking processes. 

• Inventory Management: Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs. Collaborate with the pharmacy team to place orders and track shipments. 

• Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple patients with diverse needs autonomously. 

• Adherence Monitoring: Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon. 

• Benefits Investigation: Review patient insurance for affordability. 

• Financial Assistance: Assess availability of financial assistance options. Support patients through application process. This includes, but is not limited to, manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance. 

• Communication: Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist. 

• Team Collaboration: Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.  

• Continuous Learning: Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills. 

• Perform related duties as assigned.

Location:

This position is located onsite at Methodist Dallas Medical Center - 1441 N. Beckley Ave, Dallas, TX 75203

Education:

Requires 1+ year(s) directly related and progressively responsible pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification or comparable state certification is preferred. 

Skills and Knowledge:

Ability to communicate professionally and effectively both orally and in writing 

Ability to work independently and as part of a team in a fast-paced environment. 

Strong interpersonal skills with ability to quickly and creatively address patient issues and communicate compassionately with patients. 

Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services

Strong organizational skills; attention to detail 

Good analytical skills.  

Commitment to maintaining patient confidentiality and privacy. 

Experience in using pharmacy software systems and electronic health records.  

Schedule

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Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned