Quality Assurance Call Monitor
O
OnPoint CX Solutions LLC
O
Quality Assurance Call Monitor
OnPoint CX Solutions LLC
Posted 4 months ago
Full Time
Henderson, Nevada
In Person
Smart Summary
Responsibilities
The role involves monitoring recorded and live agent calls to ensure adherence to company policies, scripts, and compliance procedures. The monitor will document quality issues, prepare performance reports, and coordinate with leadership to identify coaching needs.
Qualifications
You have strong listening skills and a keen attention to detail, enabling you to monitor and review agent calls for policy and procedure adherence. You are comfortable working with multiple systems simultaneously and possess strong computer and written communication skills necessary for reporting and documentation.
Must Have Skills for ATS
Sales monitoring
Call center
Quality assurance
KPI metrics
Reporting
Documentation
Job Description
OnPoint CX Solutions is hiring a Quality Control Monitor to join our call center team in Henderson, NV. This role is responsible for listening to agent calls, reviewing sales interactions, and ensuring company policies and procedures are followed.
This is a great opportunity for someone who is detail-oriented, organized, and comfortable working with multiple systems while monitoring call activity.
If you have strong listening skills, enjoy analyzing performance, and want to help improve call quality and compliance, we encourage you to apply.
Pay & Schedule
- $12.00 per hour
- Performance bonuses based on KPI metrics
- Weekly pay
- Typical schedule: Monday–Friday approximately 6:00 AM – 2:30 PM (hours may vary)
- In-office, full time position – Henderson, NV
Job Responsibilities
- Monitor and review recorded and live agent calls, including sales calls
- Ensure agents are following company policies, scripts, and procedures
- Identify and document quality issues and compliance outpoints
- Prepare clear and accurate quality reports
- Provide feedback to supervisors regarding agent performance
- Coordinate with leadership on areas where agents need coaching or correction
- Maintain detailed records of call monitoring and quality scores
Requirements
- Strong attention to detail and listening skills
- Ability to multi-task and manage multiple applications/screens simultaneously
- Strong computer skills
- Strong written communication for reporting and documentation
- Ability to work in a fast-paced call center environment
- Reliable and professional work ethic
- Prior call center, QA, or sales experience is helpful but not required
What We Offer
- Weekly pay
- Bonus opportunities based on performance
- Stable in-office work environment
- Opportunity to grow within the company
- Supportive and team-oriented workplace
About OnPoint CX Solutions
OnPoint CX Solutions is a business process outsourcing (BPO) company that provides call center sales, customer care, and support services for clients in the energy sector. Our team plays an important role in ensuring customers receive clear and compliant information during every interaction.
If you are detail-oriented, organized, and comfortable working with call recordings and multiple systems, apply today. Positions are filled quickly.
O
OnPoint CX Solutions LLC
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria