Overnight Member Service Representative
C
Crunch Fitness - Blaine and Maple Grove
C
Overnight Member Service Representative
Crunch Fitness - Blaine and Maple Grove
Posted 3 months ago
Full Time
Maple Grove, Minnesota
In Person
Smart Summary
Responsibilities
The role focuses on delivering an exceptional member experience through greeting guests, managing membership sales, and handling front desk operations. Additionally, the representative is responsible for overnight cleaning assignments and preparing the facility for the morning shift.
Qualifications
You have at least one year of experience in a customer-facing role and possess strong communication and literacy skills. You are customer-service oriented and able to perform tasks such as membership sales, facility upkeep, and member engagement. CPR/AED certification is required, which can be obtained shortly after hiring.
Must Have Skills for ATS
CPR/AED certification
Sales
Customer service
Job Description
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
Overnight MSR | Crunch Fitness
Overview The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level. Full time and part time opportunities available. Responsibilities
- Manages cleaning assignments during the overnight shift.
- Prepares the facility for the AM shift.
- Greets all members & guests with a focus on member engagement and retention.
- Assists with membership, retail and tanning product sales.
- Promotes membership privileges including tanning, group fitness, small group training and childcare.
- Delivers on new member enrollment expectations.
- Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
- Answers phones in a courteous, helpful, professional manner
- Communicates special events to members and guests,
- Facilitates all member requests or forwards to a manager.
- Maintains a professional and courteous disposition.
- Is an expert in all club facility, services, programs and schedules/hours of operation.
- Maintains a clean and organized work area.
- Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
- Performs opening and closing checklist and duties.
- Minimum 1 year of experience in a service-oriented position preferred.
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
- Strong customer service orientation
- CPR/AED certification required (can be obtained within 30 days of hire)
- Must be able to lift or move up to 50lb.
- Physical effort required for daily duties include prolonged standing and walking.
- Reports directly to the General Manager and Assistant General Manager.
C
Crunch Fitness - Blaine and Maple Grove
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