WHO WE ARE:

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.

WHAT WE BELIEVE:

We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.

• We respect each other and value our differences
• We can be authentic and feel like we belong
• We promote equity in our organization and our community

TEAM: CUSTOMER OPERATIONS

PAY TYPE: HOURLY

Work Location: Boca Raton, FL

For local candidates living within a commuting distance from our corporate headquarters (up to St. Lucie county to the north and Miami-Dade county to the south).

Work arrangement: Hybrid – a combination of in-person collaboration and work-from-home flexibility.

 
Pay: $51,000 annual base, non-exempt, plus a 7% performance bonus

Schedule: Mon – Fri, 9:00 AM – 6:00 PM EST (willing to work 11am – 8pm on a rotational basis)

NOTE: NCCI will not sponsor applicants for work visas.

ABOUT THE ROLE:

Join a team that helps ensure employers receive accurate and timely workers compensation coverage. As an Assigned Risk Analyst, you’ll evaluate residual market eligibility applications, interpret guidelines, and make informed decisions that support compliance and smooth policy issuance by assigned carriers. This role aligns well with someone who enjoys analytical work, problem‑solving, and providing excellent client support.

WHY YOU’LL LOVE WORKING HERE:

• Impactful Work: Make a difference by assessing eligibility, applying industry rules, and issuing accurate binder packages that support a seamless policy issuance for our customers

• Customer Impact: Serve as a trusted resource for agents, carriers, and employers by providing clear, confident explanations of regulatory requirements

• Professional Growth:  Participate in special projects, process improvements, and training initiatives designed to help you develop your skills and create a career path

• Exceptional Benefits: A comprehensive total rewards package hard to find in the south Florida market with coverage beginning on your first day.

WHAT YOU WILL DO:

ANALYZE APPLICATIONS:

• Analyze applications, confirm eligibility, and issue binders for qualified risks.
• Validate classifications, pricing programs, and estimated premiums to prevent premium leakage.
• Ensure compliance with state regulations and apply guidelines to nuanced scenarios.

CLIENT COMMUNICATIONS:

• Communicate with agents, carriers, and employers to resolve inquiries by phone, email, and online platforms.
• Interpret and apply filed rules—including Basic Manual and Residual Market guidelines—often requiring state‑specific research.

ORGANIZATIONAL COMMITMENT

• Participate in departmental initiatives, projects, training, and system testing.
• Develop and conduct presentations

WHAT IS REQUIRED:

• Bachelor’s degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship or pertinent education may be considered).
• Outstanding communication, listening, critical thinking, analytical problem-solving, and decision-making skills.
• Ability to do independent research, interpret regulatory guidelines, make independent decisions, and explain outcomes to clients.
• Ability to work independently to meet or exceed department metrics on quality, production, timeliness, and phone compliance.

WHAT IS PREFERRED:

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
• General understanding of  workers’ compensation insurance or insurance industry experience

• Industry course work or designations such as AIS, AU, CPCU

WHO TO CONTACT:

Marie Granning, Talent Acquisition Director

Marie_Granning@ncci.com

EQUAL EMPLOYMENT OPPORTUNITY:

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.

We require a drug screen and background check. Smoke-free environment.