Who We Are:

Feel valued and cared for at DoubleTree by Hilton Hotel Irvine Spectrum, set in Irvine Spectrum Business Park, in the heart of Southern California’s technological coast.  At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Are you ready to take your career to the next level? Apply Today!

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Job Description:

What You Will Accomplish

• Helps guests select food and beverages by providing information about available selections. Upsells food and beverage items to maximize profitability.
• Enters orders to POS system and records guests' choices, special dietary needs and special requests.
• Prepares quality products including coffee and non-coffee beverages with the use of an espresso machine, blenders and other equipment assisting in beverage preparation. Prepares food items according to recipes. Ensures guests are served quickly, courteously, and efficiently.
• Operates a cash register and receives payment from customers in cash, credit card, or room accounts. Accurately counts and provides change to customers as required. Balances all payment methods with accuracy to sales report.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Maintains the cleanliness of the work areas. Keeps area stocked.
• Provide guests a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

What You Will Bring

Provides customers with prompt service, quality beverages and food products. Maintains clean and comfortable store environment.

Great If you have

• One year food service or Barista experience, preferably in a hotel/resort environment.
• Possess a basic knowledge of food and coffee preparation, service standards of comparable hotel, guest relations and etiquette.
• Must have a general knowledge of coffee beverages served.
• Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Strong attention to detail. Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.