Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

All new hires will begin at the base wage of this position.

Pharmacy Technician I: $27.00 to $31.19

Hmong and Spanish speakers who successfully pass a language exam will receive a minimum additional .75 hourly differential to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs data entry, including patient demographic, billing, medical history, and prescription information.
• Maintains the waiting prescription bins daily.
• Effectively triages customer’s questions and needs to the appropriate staff member.
• Processes prescription sales using the POS system.
• Answers phone calls and triages calls effectively.
• Addresses customer’s basic questions regarding wait times and medication in-stock position.
• Conducts customer outreach calls regarding compliance and routine matters in accordance with the patient management program.
• Follows up with insurance companies in a timely manner regarding prior authorizations and billing.
• Receives inventory and updates perpetual counts as per policy.
• Receives and stores incoming supplies.
• Conducts inventory rotation (first in first out) to minimize drug waste.
• Monitors prescription pick and practices Return to Stocks (RTS) in a timely manner per the pharmacy protocol.
• Maintains cleanliness of work area and equipment.
• Participates in Quality Improvement activities and projects.
• Upholds patients’ rights including privacy and confidentiality.
• Supports pharmacy clerks and backs them up when necessary by performing such duties as: accurately operating and maintaining cash drawer via POS system; etc.
• Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude.
• Follows cold storage management protocols.
• Prepares and coordinates medications for shipment following.
• Other duties and responsibilities as designated by supervisor.

QUALIFICATIONS AND EXPECTATIONS:

• Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Comprehension of federal, state, and local laws and regulations applicable to the practice of pharmacy.
• Ability to write routine reports and correspondence.
• Strong attention to detail and ability to multi-task.
• Ability to verify data input and correct errors.
• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Computes rates, ratios, and percentages.
• Demonstrable time management and organizational skills.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Minimum of 1 year of experience working in a retail pharmacy environment preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current and in good standings Pharmacy Technician registration from the State of California Board of Pharmacy. 

SUPERVISORY RESPONSIBILITIES: The Pharmacy Technician is a non-supervisory role.

SUPERVISION AND SUPPORT: The Pharmacy Technician reports directly to the Pharmacist-In-Charge.

PHYSICAL REQUIREMENTS: The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Vision adequate to read documents, computer screens, forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.