Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                                          Service Person

DEPARTMENT:                                              Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Noodle Bar, Comedy Zone, Guy Fieri

GRADE/FLSA STATUS:                                H4-Non-Exempt

BADGE TYPE/COLOR:                                 Work Permit--Peach

REPORTS TO:                                                 Supervisor, Food Service; Dual Rate Supervisor, Food Service

SUPERVISES:                                                  N/A

JOB SUMMARY:

Provide excellent service to restaurant guests.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests; provide guests with menus

• Take guests’ food and beverage orders; give orders to kitchen personnel

• Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts

• Deliver checks, handle cash, and comp check transactions

• Two-minute table turn times

• Build relationships with guests

• Ensure service recovery activities 

• Delight our guests with outstanding service

• Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale

• Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions 

• Take drink orders, communicate with the Bartender, and present drinks to guests

• Handle money according to procedure

• Complete pre-, running-, and post-shift side-work requirements

• Maintain a neat, clean, organized, safe, and comfortable environment for our guests

• Monitor guest consumption of alcohol and intervene as needed according to guidelines

• Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• Six months of food service experience is preferred

Must demonstrate the following essential knowledge and skills:

• Legible handwriting

• Beverage and food service knowledge

• Ability to carry food and beverages safely and professionally

• Must be familiar with tray service

• Ability to add, subtract, multiply, or divide quickly and correctly

• Excellent guest service and communication skills are required

• Must be able to complete cash and charge transactions

• Willing to learn and be adaptable

• Attention to detail/observant

• Documented teamwork behaviors and attitudes

• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Must be able to carry and balance a food service tray

• Must be able to attend to multiple priorities simultaneously

• Must be able to be on feet for an 8-hour shift

• Must be able to lift and carry up to 25 pounds constantly

• Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)

• Must be able to kneel, bend, stoop, and twist when serving food and beverages

• Must be able to stoop, bend, reach, kneel, twist, and grasp items

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak, and understand English

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.            5.22.25