The Health Unit Coordinator II, among the Franciscan team, provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience.
 

WHO WE ARE

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Responds to call lights and directs the inquiry to the appropriate party; activates alerts; monitors tube system where applicable and utilizes proper response etiquette.

• Greets and assists patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinates the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line advocate.

• Facilitates communication of patient information, working within the unit as well as with other units and departments; reports pertinent information in a timely and accurate manner to ensure appropriate parties have all needed. Maintains information, on-call schedules for services and communication tools, and utilizes AIDET and other service standards to provide accurate communication of information.

• Answers multi-line telephones answering the callers questions or directing the caller to the appropriate party; utilizes proper telephone etiquette and responds within the defined service standards.

• Provides unit support by assisting with bed assignments and maintaining accurate patient locations in Epic. Maintains supplies and office equipment, including downtime devices for Epic as well as logs maintenance repairs and maintenance of unit statistics. Maintains staff assignments and phone lists to ensure efficient operation of the unit.

• Assists in the onboarding and training of new coworkers to ensure all coworkers receive consistent and accurate information.

• Assists physicians and other Healthcare providers to access electronic systems and paper Healthcare data.

• Maintains a safe and clean environment.

• Inventories supplies and places orders to ensure adequate materials are available.

QUALIFICATIONS

• High School Diploma/GED Required

• 1 year Related Healthcare Experience Preferred

• Basic Life Support Program (BLS) - American Heart Association Required within 90 Days and

• Certified Nursing Assistant (CNA) State Licensing Board [Required for Illinois] and

• Health Unit Clerk (HUC) Preferred and

• EKG Monitoring Certification - National Health Career Association within 90 Days

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.