Description

Job Description: Reporting to the Store Manager, the Heavy Duty Parts Specialist position is responsible for surprising each customer with exceptional service and increasing profitable sales. The Heavy Duty Parts Specialist will meet and exceed sales budget each month, greet each and every customer whether on the phone or in person, and will act with integrity, empathy, and trustworthiness every single day. The Heavy Duty Parts Specialist will achieve desired results by executing these core roles.

Core Roles:

Sales:

• Achieves daily, monthly, and yearly sales goals
• Greets each customer that enters the store within three seconds, and engages with a personal greeting or handshake
• Answers phone by the third ring
• Offers customers full line of options
• Add-on sales are attempted that realistically meets the customer’s needs
• Can elaborate and speak to sales goal and the steps that are being taken to achieve the goal
• Knows most customers by name
• Walks customer to product instead of pointing to area
• Understands parts and tools such as catalogs, computer system, testing equipment, and can turn drums and rotors

Profit:

•  Keeps cash overs / shorts within company guidelines
• Stays under company guidelines in regards to markdowns (markdowns are not excessive)
• Bills freight on all special orders
• Bills proper items to each invoice
• All paperwork is accurate and meets company requirements
• Follows company guidelines on all returns, refunds, and exchanges
• Assists in inventory process and daily works to keep accurate on-hand counts

Team:

• Recognizes co-workers for doing a great job
• Maintains an extremely positive attitude on a daily basis
• Stays within company dress code
• Follows company guidelines on attendance
• Always willing to help others
• Strives for excellence in everything everyday
• Participates in all company and store meetings and functions

Safety:

• Follows emergency procedures
• Keeps store and work area clean and clutter free
• Utilizes “team lifts” on all heavy and bulky items
• Reports to manager any violations of company safety policies or unsafe working habits
• Follows company safety guidelines that are laid out in the safety manual

Qualifications: Ability to stand for long periods of time, excellent computer and customer service skills, ability to routinely lift up to 40lbs. This does not include all qualifications. Please see Manager for more details.