Essential Duties & Responsibilities

• Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival.

• Follows office policies, procedures, and protocols as appropriate.

• Communicate effectively with other staff members.

• Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.

• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.

• Maintains a clean, orderly waiting room and work area.

• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.

• Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.

• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.

• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.

• Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.

• Updates information in electronic patient charts according to policy and procedure.

• Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.

• May perform other job activities as assigned.